Summary written by Jobs Hindustan from Citi's advert and our data on 8,417 current jobs in India. How we check every job
At a glance
Citi has an opening for TTS NAM Operations Officer - C10 in Mumbai. It is a full-time role in Operations & Supply Chain, asking for at least 8 years of experience, first listed on 31 October. The description mentions AML / KYC and Excel. Citi has 827 other openings in India, 193 of them in Mumbai. Across all employers on Jobs Hindustan there are 47 Operations openings in Mumbai today; the typical one asks for 5 years.
Skills in this advert
How often each skill named in this advert appears across the 530 operations jobs we list in India today. Excel is the most widely requested (35% of jobs), while AML / KYC is the least common (1%). Widely requested skills are what employers expect as a baseline; rarer ones show what is special about this job.
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Before you apply
- Check it is still open. We found this job on Citi's Workday site on 31 October 2026 and checked it again 4 November at 5:47 am IST. When an employer takes a job down, we remove it at our next daily update.
- Check the location works for you. This role is based in Mumbai. If you would need to move, ask whether relocation support is offered.
- Match the experience. The advert asks for at least 8 years of experience. If you are a little short, a close match on the skills in the advert can still get you shortlisted.
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About hiring at Citi
Citi has 828 openings in India on Jobs Hindustan today across 7 cities. Most are in software & IT (266), data & AI (145) and finance & banking (113). The biggest locations are Pune (355), Mumbai (194) and Gurugram (141). None of them can be done fully from home, and 9% are open to freshers or interns. We collect Citi's jobs every day straight from its own careers system (Workday), never from job boards, agencies or consultants.
The employer's advert
This is Citi's own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from CitiHide the advert892 words
ROLE & RESPONSIBILITIES
Business/ Department
Objectives:
Team is responsible for providing Trade processing support for North America, Canada and LatAm countries.
Core Responsibilities:
1. Team Management role
2. Risk and Control
3. Revenue and Cost management
4. Migration and Project management
Day-to-Day Responsibilities:
1. Essential functions and Responsibilities
a. Processing of day to day transactions as per local operating procedures.
b. Delivers as per Service Level Agreement at all times. Ensure service quality is maintained
c.Provision / deletion / modification of entitlements for user to access Citi applications. Trade Maintenance activities which includes Customer Static Database maintenance, group profile maintenance etc. Completion of request and clarification / Intimation sent to end user.
d. Meet required productivity metrics set for the team
e. Ensure tracking, accurate and timely resolutions of issues and exception raised
f. Client escalations / Client inquiries are investigated and responded appropriately
g. Adhering to the latest compliance /Sanctions / FATCA/AML policies and guidelines
h. Sound MS Excel operations and accounting skills
i. Flexible working hours / days, as per country requirements
j. Managing send site expectations via phone call / emails for query resolution / clarifications
k. Sound understanding of various trade products like: LC / Guarantee issuance/ confirmation /payments / supply chain finance /open account trading etc.
l. Strong knowledge about the Commodity market
2. Risk and Control
a. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
b. Assist unit for audit preparation and necessary actions for clean audit results
3. Migration and Project management
a. Support/ participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks – internal and external
b. Assist in developing and maintaining training database, training materials, and trackers for the migration
c. Support training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery
d. Participate in cross functional projects at unit level
e. Helps in Continuous Review of operating procedures and highlights risks in processes and puts mitigating controls
4. Revenue and Cost management
a. Give suggestions or participate in process improvements and cost improvement initiatives
5. Team Management
a. Ensure the team provides the best productivity to meet SLA targets
b. Motivate the team towards the business objective
c. Maintain team’s performance metrics to track defects, productivity.
d. Takes personal responsibility for identifying relevant training resources continuously to improve product and process expertise.
e. Ability to plan, assign, and/or supervise the work of other team members
Financial/ Budgetary:
(TBD)
Individual Contributor (IC)/Managerial
(TBD)
Key Deliverables:
1. Ensure the team provides the best productivity to meet SLA targets
2. Processing of day to day transactions as per local operating procedures.
3. Client escalations / Client inquiries are investigated and responded appropriately
4. Participate in broader product initiatives & projects.
5. Participates in all process automation deliverables
6. Coordinates with various teams and Supports to performs UAT, wherever required.
Percentage of Travel:
No Yes, 10% of the Time Yes, 25% of the Time
Yes, 50% of the Time Yes, 75% of the Time Yes, 100% of the Time
Relocation:
(no here would mean that business would not consider outstation candidate)
Other:
This role is purely Night Shift based only.
QUALIFICATIONS
Required
Preferred
Education:
Bachelor Degree (commerce/science stream preferred)
OR
Master Degree (preferably Finance)
Experience:
Bachelor Degree - Min 8+ years in Trade Finance out of which minimum 3-4 years of experience in team handling / managing.
OR
Master Degree (preferably Finance) – 6+ years of experience (Trade Operations/ Services).
Certifications:
CDCS Certification
Skills:
Core:
1. Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment
2. Ability to work as a team with offsite partners.
3. Consistent ability to adapt to process changes quickly and accurately.
4. Strong attention to detail is required to ensure the data privacy of our client information
5. Strong team management skills
6. Good knowledge of UCP, ISBP, URR, Trade Services Products, Trade Finance Products.
7. Experience of leading successful teams
Competencies:
1. Information must be expressed coherently and accurately to key people in a timely manner.
2. Confidence, self-motivation and plenty of initiative
3. Strong sense of ownership and accountability for work
4. Ability to build working relationships with stakeholders
5. Good oral and written communication skills
6. Ability to work in team environment
Enthusiasm and strong desire to work in operations.
7. Working knowledge of URDG, UCP, ISBP, URR.
8.Possess end to end product knowledge of various trade related products
Other:
Excellent Oral and Written Communication, Good Knowledge in Excel, PowerPoint and other Office operating systems
------------------------------------------------------
Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Cash Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Jobs Hindustan copied this listing from Citi's official careers site on 30 October 2026 and checked it again 4 November at 5:47 am IST. Citi never asks candidates for money. If anyone does, it is a scam.
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