Sr. Manager - Audit Operations , Audits and Insights Team

The Audit Snr Manager directs a large-scale audit operation with oversight of 120-150 auditors. This role requires strategic vision, executive-level communication, and ability to drive organizational transformation while ensuring operational excellence. The ideal candidate brings deep expertise in audit methodologies, compliance frameworks, risk management, and automation to scale audit programs and drive measurable improvements in enforcement accuracy and seller experience.

Key job responsibilities
Strategic Leadership
• Develop and execute strategic audit initiatives aligned with organizational objectives and regulatory requirements
• Lead large-scale audit organization including managers and senior auditors, ensuring high performance and professional growth
• Drive transformation initiatives leveraging automation and AI to scale operations, including intelligent data enrichment, API integrations, and AI-powered decision support tools that reduce manual effort by 30-50%
• Establish governance frameworks and quality assurance programs ensuring compliance with internal and external standards
• Build relationships with senior stakeholders to shape audit processes and influence policy decisions at organizational level
Audit Program Excellence
• Oversee complex audit programs across enforcement and compliance programs with timely delivery
• Design audit methodologies using statistical sampling to ensure representative coverage
• Establish defect classification frameworks and root cause analysis processes for actionable insights
• Ensure audit coverage meets regulatory compliance requirements for time-sensitive programs
• Monitor audit metrics and provide regular reports to senior management with clear recommendations
Risk Management & Controls
• Design Enterprise Risk Management (ERM) frameworks and risk assessment methodologies
• Develop Risk Control Matrices (RCMs) and internal control design protocols aligned with COSO framework
• Implement Segregation of Duties (SOD) frameworks and ITGC reviews (access controls, change management, interface testing)
Operational Excellence
• Manage resource allocation and workforce planning for 120-150 auditors
• Develop capacity models and fore casting frameworks to scale operations
• Own Weekly, Monthly, Quarterly Business Reviews and Leadership Visit planning
• Reduce audit latency while maintaining quality and statistical significance
• Partner with product/engineering teams to integrate audit insights into enforcement systems

About the team
The Audits and Insights team (AIT) measures accuracy of account enforcements, listing enforcements, appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Product Review Abuse, Restricted Products, Safety, and Product Safety & Compliance. We generate actionable insights to improve enforcement accuracy, First Contact Resolution (FCR) rate, and eliminate unnecessary Seller friction. We are committed to maintaining Seller trust by raising the bar through our Audits.

Basic qualifications

- Knowledge of Lean Six Sigma and process improvement methodologies
- Education & Certifications: Bachelor's degree in Technology, Business Administration, Finance, Accounting, or related field; master's preferred. Professional certification (CIA, CISA, CA, PMP, or equivalent) highly desirable
- Experience Requirements: 10+ years in audit, compliance, or risk management with progressive leadership responsibility. 7+ years managing large-scale audit operations (100+ auditors) with demonstrated scaling ability. Must-have: Deep expertise in audit methodologies, compliance frameworks (COSO, PCAOB, IIA), and regulatory requirements. Must-have: Proven track record designing audit programs meeting regulatory compliance standards including SOX, ITGC, and internal controls. Must-have: Experience with statistical sampling, defect classification, and root cause analysis. Must-have: Enterprise Risk Management (ERM) and Risk Control Matrix (RCM) development experience. 7+ years driving end-to-end delivery and communicating results to senior leadership. 5+ years defining process improvement initiatives using data and metrics
- Technical & Analytical Skills: Strong understanding of risk assessment, internal control design, and audit processes. Proficiency in data analytics, continuous monitoring, and audit technology platforms (AuditBoard, Workiva, SAP GRC). Systems knowledge including ERP platforms (SAP, Oracle, NetSuite, Workday) and business applications. Experience with automated control testing, continuous monitoring, and AI-powered audit tools. Expertise in statistical sampling, IPE testing, and SOD analysis. 5+ years data visualization and reporting tools experience.
- Automation & Transformation: Proven track record implementing automation delivering 30%+ efficiency improvements. Experience with AI-powered audit tools and intelligent data enrichment systems. Ability to design continuous monitoring frameworks with real-time analytics and exception dashboards. Experience integrating ERP feeds, API connections, and rule-based analytics into audit workflows.
- Leadership & Communication: Proven ability of managing complex projects and driving change in large organizations. Outstanding communication and stakeholder management skills across all organizational levels. Experience presenting to Audit Committees and senior leadership. Demonstrated ability building high-performing teams and developing talent.

Preferred qualifications

- E-commerce, marketplace, or seller-facing audit program experience
- Background in enforcement accuracy measurement and appeals handling
- Experience with product safety, restricted products, or brand protection compliance programs
- Track record reducing operational friction while maintaining compliance standards
- Offshore team management experience
- SOX compliance, IPO readiness, or PCAOB standards experience
- Quality Assurance & Improvement Program (QAIP) design aligned with IIA standards

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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