Lead Commercial Lending Servicing Specialist

About this role:

Wells Fargo is seeking a Lead Commercial Lending Servicing Specialist to support and service Asset Based Lending (ABL) portfolios within Commercial Banking Operations. This role is responsible for leading moderately complex to complex servicing activities, ensuring accurate execution, regulatory compliance, and superior customer outcomes. The role also serves as a platform subject matter expert (such as: Loan IQ, LUCAS, STUCKEY etc.) and owns training and talent development initiatives for the ABL servicing group.

The position requires strong collaboration with Line of Business (Relationship and Portfolio Management teams) Risk & Technology partners, while acting as an escalation point for client issues, operational risks, and process gaps

In this role, you will:

• Review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance; interact with internal and external customers
• Evaluate and upload data into the systems of record
• Research complex business and operational decisions
• Ensure compliance with all policies, procedures, and regulatory requirements
• Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals; may contribute to strategic initiatives and projects
• Make decisions in complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives
• Asset Based Lending (ABL) Servicing
  • Lead a variety of servicing activities for moderately complex to complex Asset Based Lending products, including revolving lines, term loans, borrowing base structures, and collateral‑driven facilities.
  • Coordinate all aspects of loan servicing to ensure accurate execution and timely resolution of customer needs.
  • Review and process:
    • Interest, fees, principal activity, and repricing events
    • Amendments, waivers, renewals, and restructurings
    • Borrowing base updates and collateral‑driven changes
  • Review and negotiate complex loan servicing transactions, evaluate operational and credit‑related risks, and implement mitigation strategies.
  • Serve as an escalation point for customer, system, and operational issues, ensuring timely and effective resolution.
  • Identify system, data, or process gaps and recommend procedural modifications, automation opportunities, or control enhancements.
  • Maintain and update standard operating procedures (SOPs) and system documentation aligned to ABL servicing.
• Stakeholder Collaboration
• Serve as a primary liaison with Line of Business, Control & Risk, Technology, and Operations teams.
  • Coordinate the resolution of open customer service issues involving internal and external partners.
  • Collaborate and consult with peers, colleagues, and managers to achieve business objectives.
  • May lead projects, oversee daily team deliverables, perform critical end‑of‑day check‑outs, and mentor lower‑level staff.
  • Contribute to strategic initiatives and continuous improvement efforts within ABL Operations.

Required Qualifications:

• 5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• hands‑on proficiency with Loan IQ, LUCAS, STUCKEY etc. or equivalent commercial lending platforms.
• training‑related experience, including drafting training plans, delivering training programs, and defining onboarding milestones.
• 2+ years of experience supervising daily team deliverables, including critical end‑of‑day controls and check‑outs.
• Strong understanding of Asset Based Lending products, Syndicated Loan Servicing, collateral structures, and servicing workflows.
• Excellent verbal, written, and interpersonal communication skills.

Desired Qualifications

• • Strong knowledge of loan documentation and ability to interpret Legal Credit Agreements.
  • Ability to prioritize work, meet deadlines, and perform effectively in a fast‑paced, deadline‑driven environment.
  • Strong critical thinking, problem‑solving, and conflict‑resolution capabilities.
  • Ability to work independently and collaboratively within a team environment.
• Recognized for delivering exceptional customer service and strong stakeholder partnership.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.