Senior Professional Services Consultant

About Druva
Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.

Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.

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Position Summary

The Professional Services Consultant has a responsibility to discover, design, consult, and implement Druva solutions for new and existing customers and provide best practices and guide the customer during the entire implementation cycle. In addition, this would also include providing technical consultation on Druva’s Data Security Services and Disaster Recovery Services and conducting Cyber Simulations, Security assessments, assistance with Ransomware Recovery and Disaster Recovery Playbooks and Runbooks, configuration and integration of SIEM/SOAR tools, etc. As a member of the Professional Services team, this role will engage and drive customer success. Candidates for this pivotal position are highly dynamic and seasoned professionals with soft and technical skills.

As a Professional Services Consultant, you will interact with peers around the globe and be a mentor to your team. The ability to effectively scale your interactions from highly technical I.T. staff to key stakeholders at the Executive level is a must. Flexibility in your current skill set and a demonstrable eagerness to learn new things are key criteria to any candidate for this position.

You will work in a team of individual contributors who are empowered to make decisions and run their daily business tasks.

Key Responsibilities

• Discover, Design, Deploy, and Optimize Druva Solutions to meet customer requirements
• Lead end to end product deployments and configurations for all lines of business in Druva related to Enterprise Workloads, End User Protection, SaaS Applications and Ransomware and Disaster Recovery practices
• Conduct Cyber Simulation exercises and Security assessments to test customer’s readiness to handle a cyber attack as well as identify gaps within existing security practices and provide recommendations to mitigate the same
• Conduct Security Penetration testings
• Assist with Incident Response Plans, Recovery Playbooks and Cyber Recovery.
• Assist with SIEM/SOAR integrations and configurations between the Customer and Druva’s environment
• Build Project Plans, and organize and manage all phases of a project to ensure successful implementation. This includes developing technical solutions and managing project plans, project schedules, success criteria, and milestones
• Consult with customers and internal teams on best practices and meet expectations
• Communicate status to key stakeholders on project status to drive the outcome
• Timely responsiveness to customer satisfaction
• Manage customer relationships and perform environmental health assessments of product adoption and data resiliency
• Collaborate with cross-functional teams on customer requests and feature/product enhancements

Desired Skills and Experience

• 8+ years in technical customer-facing roles with at least 2+ years as a Consultant
• Leading and assisting the team and driving large customer implementation across all customers for Enterprise Workloads, End User protection, SaaS Applications, Ransomware Recovery, Disaster Recovery practices
• Expert level knowledge of Operating Systems including MS Windows, Linux and Mac.
• Experience with IDP, SSO Tools, SCCM/Casper/Jamf/intune Deployment tools, Virtual environments (VMWare, VMC, HyperV, AWS, Azure, Nutanix), Storage Technologies (SAN/NAS)
• Knowledge of Networking concepts (TCP/IP, DNS, Bandwidth Management, Firewalls), Cloud Technologies using AWS/Azure/M365/Google Workspace as well as Security Solutions.
• Fast Learner in a dynamic environment with changing priorities
• Experience in conducting Cyber Simulation Exercises with multiple stakeholders
• Experience in conducting Risk Assessments
• Experience in curating IR playbooks and runbooks
• Experience in handling a cyber recovery process
• Experience with automation and scripting tools such as PowerShell, Python, etc.
• Exposure to API’s
• Results-oriented with the ability to prioritize activities, plan and organize to meet commitments
• Excellent presentation, communication (verbal & written), and relationship-building skills, across all levels of management including negotiations and risk abatement
• Excellent consultative approach to customer engagements
• Working knowledge of SaaS demonstrating deep knowledge of SaaS practices
• Ability to work in a cross-functional team environment and collaborate with key partners to drive customer engagement and experience
• Understanding of automation and scripting tools such as PowerShell, Python, etc would be an added advantage. .

Requirements

• Strong knowledge of enterprise server backup technology
• Working Knowledge and practical experience administrating Virtual Infrastructure.
• Backup & Restore of File, NAS, MSSQL,MYSQL, Oracle Servers, SAP HANA, AHV, VMware, EC2, Azure VM, VMC, Nutanix, EP, SFDC, M365, Gsuite etc.
• Working Knowledge of AWS services - mainly EC2, S3, RDS, IAM & VPC.
• Hands on experience with conducting Cyber Simulation exercises to identify security vulnerabilities and provide recommendations to mitigate the gaps
• Working knowledge of SIEM/SOAR tools and industry-wide ransomware recovery practices
• Knowledge of Blue team activities and its related tasks
• Understanding of project management methodologies and processes
• Exposure to Storage protocols SAS, Fibre Channel, SCSI, iSCSI
• Understanding of SaaS applications such as M365, Google Workspace, Salesforce etc.
• Understanding of Network Technologies and protocols – TCP/IP, VLAN, DNS, switches, firewalls, routers
• Knowledge of scripting languages such as PowerShell, Python etc.
• CISM or Security+ certified preferred.