Summary written by Jobs Hindustan from Bureau's advert and our data on 8,417 current jobs in India. How we check every job
At a glance
Bureau has an opening for Manager - Technical Support in Bengaluru. It is a full-time role in Customer Success & Support, asking for at least 10 years of experience, first listed on 31 October. The description mentions SQL, REST APIs and AWS. Bureau has 17 other openings in India, 15 of them in Bengaluru. Across all employers on Jobs Hindustan there are 40 Customer Support openings in Bengaluru today; the typical one asks for 5 years.
Skills in this advert
How often each skill named in this advert appears across the 99 customer support jobs we list in India today. SQL is the most widely requested (15% of jobs), while REST APIs is the least common (3%). Widely requested skills are what employers expect as a baseline; rarer ones show what is special about this job.
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Before you apply
- Check it is still open. We found this job on Bureau's Ashby site on 31 October 2026 and checked it again 4 November at 5:47 am IST. When an employer takes a job down, we remove it at our next daily update.
- Check the location works for you. This role is based in Bengaluru. If you would need to move, ask whether relocation support is offered.
- Match the experience. The advert asks for at least 10 years of experience. If you are a little short, a close match on the skills in the advert can still get you shortlisted.
- Tailor your resume. Use the advert's own words, such as SQL, REST APIs and AWS, wherever they are true for you. Our resume guide shows how.
- Know your notice period. If you are working now, recruiters will ask how soon you can join. Work out your last working day with our notice period calculator, and read our guide to notice periods and resigning.
- Understand any offer. The CTC in an offer letter is not what reaches your bank account each month. Our CTC to in-hand salary calculator gives a rough monthly figure, and our CTC guide explains each part.
- Apply only through Bureau's own site. Our Apply button goes straight to Bureau's Ashby page. If anyone asks you to pay a registration fee, training fee or security deposit for this job, stop and check it with our scam checker. Read how to spot a fake job offer.
About hiring at Bureau
Bureau has 18 openings in India on Jobs Hindustan today across 2 cities. Most are in product & design (4), data & AI (4) and sales & BD (4). The biggest locations are Bengaluru (16) and Mumbai (2). None of them can be done fully from home, and 17% are open to freshers or interns. We collect Bureau's jobs every day straight from its own careers system (Ashby), never from job boards, agencies or consultants.
The employer's advert
This is Bureau's own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from BureauHide the advert711 words
About Bureau
Bureau is a unified risk decisioning platform for Compliance, Fraud, and Transaction risks. Our platform is a single decision-making engine, powered by a 1 billion+ identity knowledge graph. Over 150 Banks, fintechs, retailers, and digital platforms use Bureau to verify identities faster and stop fraud earlier globally.
Bureau has raised $50M+ from renowned Silicon Valley and global investors including Sorenson Capital and PayPal Ventures and is expanding rapidly from APAC to Americas, Europe, and beyond.
Why Bureau?
Bureau is building the infrastructure that makes digital identities and transactions safe and trustworthy for billions of people. The mission is big, the problems are complex, and the impact is real.
We hire people who want that level of responsibility. People who move fast, build systems from scratch, and care deeply about turning strategy into execution. If you want predictability or narrow scope, this won't be your place. If you want to shape how a scaling global company operates—keep reading.
About the Role - Manager - Technical Support
We are looking for an experienced Manager – Technical Support to lead the Bureau's global Technical Support organization. In this role, you will drive world-class support operations for enterprise customers by leading high-performing teams, ensuring operational excellence, and delivering exceptional customer experiences.
You will manage a team of Technical Support and Integration Engineers responsible for resolving complex issues across APIs, SDKs, integrations, and platform services. Working closely with Engineering, Product, Customer Success, and Sales, you will drive SLA adherence, manage customer escalations, improve support processes, and eliminate recurring customer issues through data-driven improvements.
What you'll do
Technical Support Operations
Lead and scale a global Technical Support team supporting enterprise customers(Banking, FinTech, Ecommerce etc).
Ensure SLA compliance, rapid response, timely resolution, and high customer satisfaction.
Monitor ticket queues, manage workload distribution, and optimize workforce planning across shifts.
Reduce ticket backlog, improve queue health, and drive operational efficiency.
Lead critical customer incidents and executive escalations with clear and proactive communication.
Partner with Customer Success, Sales, Product, and Engineering to resolve customer issues and improve product reliability.
Identify recurring issues and drive root cause elimination.
People Leadership
Lead, coach, and develop Technical Support and Integration Engineers.
Set measurable goals, conduct performance reviews, and support career development.
Recruit, onboard, and retain top talent.
Foster a culture of ownership, collaboration, continuous learning, and customer focus.
Operational Excellence
Own key support metrics including SLA Compliance, First Response Time, Resolution Time, Queue Health, Backlog, CSAT, Escalations, and Engineer Productivity.
Prepare operational dashboards and present performance insights to leadership.
Drive automation, process improvements, and operational best practices.
Develop and maintain support playbooks, SOPs, and knowledge base articles.
Technical Leadership
Build deep expertise across Bureau's products, APIs, SDKs, and integrations.
Guide engineers in troubleshooting complex application, integration, API, SDk, database, and platform issues.
Ensure complete diagnostics and quality root cause analysis before Engineering engagement.
Partner with Product and Engineering teams to improve platform/ product stability and customer experience.
What you'll bring
Customer Support Leadership
Proven experience leading enterprise Technical Support teams.
Strong expertise in customer lifecycle management, incident handling, and executive escalations.
Excellent stakeholder management, communication, and customer relationship skills.
Support Operations
Experience managing L2/L3 support organizations with expertise in:
Ticket Queue Management
Workforce Planning & Scheduling
SLA & Incident Management
Escalation Management
Backlog Reduction
Operational Reporting
Experience supporting global customers across multiple time zones is preferred.
Technical Skills
Strong understanding of enterprise SaaS platforms with experience in:
SQL
REST APIs
Web & Mobile SDKs
Third-party Integrations
Application Logs & Databases
Monitoring and Log tools such as Grafana, New Relic, Superset, and AWS
Networking, Scripting, and Programming
Exposure to AI/ML-powered support tools and automation
Leadership
Proven experience managing high-performing technical teams.
Strong coaching, mentoring, and decision-making skills.
Ability to influence cross-functional stakeholders in a fast-paced environment.
Preferred Qualifications
Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, or a related field.
10+ years of experience in Technical Support or Product Support, including leadership experience.
Experience supporting enterprise SaaS products and globally distributed teams.
Experience in FinTech, Banking, Identity Verification, or Digital Fraud Prevention is a plus.
Our Culture
We hire self-motivated people and get out of their way
We value performance, not hours worked
Speed, ownership, and impact matter most
Compensation
Competitive salary + potential equity
Health benefits, flexible PTO, learning budget
Jobs Hindustan copied this listing from Bureau's official careers site on 30 October 2026 and checked it again 4 November at 5:47 am IST. Bureau never asks candidates for money. If anyone does, it is a scam.
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