Summary written by Jobs Hindustan from Fidelity Investments' advert and our data on 8,417 current jobs in India. How we check every job
At a glance
Fidelity Investments has an opening for Principal Systems Services and Support Analyst in Bengaluru. It is a full-time role in Customer Success & Support, asking for at least 10 years of experience, first listed on 3 November. The description mentions Excel. Fidelity Investments has 13 other openings in India, 11 of them in Bengaluru. Across all employers on Jobs Hindustan there are 40 Customer Support openings in Bengaluru today; the typical one asks for 5 years.
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Before you apply
- Check it is still open. We found this job on Fidelity Investments' Workday site on 3 November 2026 and checked it again 4 November at 5:47 am IST. When an employer takes a job down, we remove it at our next daily update.
- Check the location works for you. This role is based in Bengaluru. If you would need to move, ask whether relocation support is offered.
- Match the experience. The advert asks for at least 10 years of experience. If you are a little short, a close match on the skills in the advert can still get you shortlisted.
- Tailor your resume. Use the advert's own words, such as Excel, wherever they are true for you. Our resume guide shows how.
- Know your notice period. If you are working now, recruiters will ask how soon you can join. Work out your last working day with our notice period calculator, and read our guide to notice periods and resigning.
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About hiring at Fidelity Investments
Fidelity Investments has 14 openings in India on Jobs Hindustan today across 2 cities. Most are in software & IT (6), data & AI (3) and finance & banking (1). The biggest locations are Bengaluru (12) and Chennai (3). None of them can be done fully from home, and none is marked fresher friendly. We collect Fidelity Investments' jobs every day straight from its own careers system (Workday), never from job boards, agencies or consultants.
The employer's advert
This is Fidelity Investments' own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from Fidelity InvestmentsHide the advert567 words
Job Description:
Job Title – Principal Systems Services and Support Analyst
The Purpose of This Role
As a Technical Specialist in the Enterprise Infrastructure Operations team, you will support multiple teams throughout the Enterprise Infrastructure & Operations (EI&O) business unit ensuring clear, effective, and timely communication throughout the organization. This role is focused on drafting, delivering, and managing a variety of technical documentation (including, but not limited to, emails, executive-ready presentations, articles, and daily reports) tailored to a global audience and delivered through multiple channels. Success in this role requires foundational technical literacy and collaboration with technical/non-technical stakeholders to ensure messaging is accurate, concise, consistent, and aligns to business goals.
The Value You Deliver
- Supporting EI&O teams by creating clear, accurate, and timely communications that help global stakeholders understand operational updates, service impacts, and key business priorities.
- Coordinating with technical and non-technical partners to gather inputs, validate details, and ensure messaging is consistent, audience-appropriate, and aligned to business objectives.
- Drafting executive-ready updates, operational reports, presentations, articles, and stakeholder communications that simplify complex infrastructure and operations topics.
- Managing recurring communication activities across appropriate channels to improve awareness, reduce ambiguity, and support timely decision-making.
- Contributing to communication standards, documentation quality, and visual clarity so that information is easier to consume, share, and act upon across the organization.
- Supporting EI&O teams by creating clear, accurate, and timely communications that help global stakeholders understand operational updates, service impacts, and key business priorities.
- Coordinating with technical and non-technical partners to gather inputs, validate details, and ensure messaging is consistent, audience-appropriate, and aligned to business objectives.
- Drafting executive-ready updates, operational reports, presentations, articles, and stakeholder communications that simplify complex infrastructure and operations topics.
- Managing recurring communication activities across appropriate channels to improve awareness, reduce ambiguity, and support timely decision-making.
- Contributing to communication standards, documentation quality, and visual clarity so that information is easier to consume, share, and act upon across the organization.
Skills that are key to this role
Technical / Behavioral
- Certified Professional Technical Communicator or similar certification/degree
- Excellent verbal and written communication skills with proven ability to apply rigorous English grammar and punctuation standards
- Experience capturing, interpreting, and articulating operational events within an IT department
- Ability to simplify complex concepts or technical tasks into clear, accessible language for diverse audiences
- Proficiency in Microsoft Word, PowerPoint, Excel, Teams, OneNote, HTML & CSS
- Customer service orientation with a collaborative approach
- Proven ability to prioritize and manage multiple projects in a fast-paced environment
- Ability to deliver high-quality work under deadline pressure
- Foundational knowledge/experience in visual design
The Skills That Are Good to Have for This Role
- ITIL Foundation (or higher) certification
- Experience in IT Service Management (ITSM) practices (Incident, Problem, and Change Management)
How Your Work Impacts the Organization
Fidelity EI&O (Enterprise Infrastructure & Operations) India started operations in 2004 to help our partners take advantage of the global capability in providing operational support. Today, Enterprise Cloud Infrastructure & Operations (ECIO) India plays a key role in global workforce augmentation and supports all the ECIO verticals, including 24X7 operations in some areas. This role is part of the FSC Operations organization within ECIO, which is accountable to ensure our critical systems are available for our customers and associates, 24x7x365.
The Expertise We’re Looking For
- 10+ years of experience.
- Graduate degree or equivalent qualification.
- Certified Professional Technical Communicator or similar certification/degree
Location: Bangalore
Shift timings: 1:00 PM to 10:00 PM
Certifications:
Category:
Information TechnologyJobs Hindustan copied this listing from Fidelity Investments' official careers site on 2 November 2026 and checked it again 4 November at 5:47 am IST. Fidelity Investments never asks candidates for money. If anyone does, it is a scam.
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