Transportation Representative, NOC-NL

TOC (Transportation Operation Center) is the central command and control center for
‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple
geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight
from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case
of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on
the proceedings. Along with this tactical problem solving TOC is also charged with
understanding trends in network exceptions and then automating processes or proposing process
changes to streamline operations. This second aspect involves network monitoring and
significant analysis of network data.
Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation
and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Purview of a Trans Ops Representative
A Trans Ops Representative at TOC facilitates flow of information between different
stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts
customer experience and business continuity. Trans Ops Specialist at TOC works across two
verticals – Inbound and Outbound operations.
Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is
picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on
Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck
leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on
Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC
and reaching customer premises.
A Trans Ops Representative provides timely resolution to the issue in hand by researching and
querying internal tools and by taking real-time decisions. An ideal candidate should be able to
understand the requirements/be able to analyze data and notice trends and be able to drive
Customer Experience without compromising on time. The candidate should have the basic
understanding of Logistics and should be able to communicate clearly in the written and oral
form. Trans Ops Specialist should be able to ideate process improvements and should have the
zeal to drive them to conclusion.

Key job responsibilities
Communication with external customers (Carriers, Vendors/Suppliers) and internal customers
(Retail, Finance, Software Support, Fulfillment Centers)
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data
management systems) and to perform ad hoc reporting and analysis as needed is a plus.
· Develop and/or understand performance metrics to assist with driving business results.
· Ability to scope out business and functional requirements for the Amazon technology teams
who create and enhance the software systems and tools are used by TOC.
· Must be able to quickly understand the business impact of the trends and make decisions that
make sense based on available data.
· Must be able to systematically escalate problems or variance in the information and data to the
relevant owners and teams and follow through on the resolutions to ensure they are delivered.
· Work within various time constraints to meet critical business needs, while measuring and
identifying activities performed.
· Excellent communication, both verbal and written as one may be required to create a narrative
outlining weekly findings and the variances to goals, and present these finding in a review
forum.
Providing real-time customer experience by working in 24*7 operating environmen

Basic qualifications

- - Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments - 10+ 2 degree

Preferred qualifications

- - Knowledge of Six Sigma, Lean manufacturing efforts, transportation and logistics, or fulfillment and distribution centers - Knowledge of and proficiency in Excel and SQL

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