Systems Engineer, APAC Controls Deployment and Service Team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Capacity Delivery Asia-Pacific Controls Deployment and Service (DCCD APAC CDS) team delivers and services the control systems which monitor and ensure the health of our data centers. APAC CDS’ mission is to safely provide our customers with the unmatched reliability, security, and performance that AWS is known for. APAC CDS covers six disciplines of deployments, projects, service, colo, on-call support, and management.

As Amazonians, we work in a competitive environment. Our customers are always beautifully, wonderfully dissatisfied. Being successful in our roles is not just about doing our jobs well, but also evolving and innovating. Change is the only constant, and applies to our customers, our roles, our team organization, our tools, and our mechanisms.

To be successful in this team, you will also have:

Ability to thrive at the pace and scale of Amazon
Ability to work independently and manage multiple competing priorities
Ability and willingness to collaborate with peers around the globe, which may involve some participation in meetings at odd hours
Ability and willingness to travel domestically or globally as and when needed

Are you experienced in building and managing Windows systems, with a passion for maintaining highly-available IT infrastructure and services at a massive scale? The Controls Fleet team is responsible for supporting some of Amazon's most critical infrastructure services. As part of Amazon Web Services (AWS), we power the infrastructure behind the world's premier e-commerce and cloud computing environments. To meet the growing demand for AWS services worldwide, we seek exceptionally motivated individuals driven by learning and innovation. We are looking for a passionate and motivated Windows Engineer to join our team of Systems Engineers.

By joining us, you'll become part of a world-class team in a dynamic environment with the entrepreneurial spirit of a start-up. This is an opportunity to operate and engineer systems on a massive scale, gaining world-class experience in managing and supporting critical infrastructure. You'll work alongside passionate individuals dedicated to deploying and supporting essential IT infrastructure that powers AWS.

The ideal candidate will be innovative, possess excellent problem-solving and analytical skills, and thrive in a fast-paced environment. They should have a keen attention to detail and the ability to solve problems at their root. The Controls Fleet Operations team services customers globally, requiring the ability to manage multiple tasks and adapt to different challenges.

In addition, the ideal candidate should have an expert understanding of Windows tools such as Active Directory, Group Policy, DNS, Hyper-V, Windows Failover Clustering, and System Center Configuration Manager (SCCM). Proficiency in PowerShell and windows automation are essential. This role demands a solid foundation in networking principles and hands-on experience with hardware troubleshooting and system building.

Following Technical Skills are required:

* Cross-platform Expertise (Windows/Linux): Proficient in managing mostly Windows but Linux environments as well. For Windows skills, this includes experience with Active Directory/LDAP, Group Policy, and system administration. Skilled in PowerShell or Python scripting, with the ability to implement cross-platform security measures and manage core network services like DNS and DHCP.
* Enterprise-scale Automation: Experienced in developing and implementing large-scale automation solutions using Python, PowerShell, and configuration management tools. Capable of creating efficient global deployment scripts, integrating automated testing, and utilizing version control systems to maintain and optimize infrastructure as code.
* Network Redundancy and Optimization: Adept at configuring layer two network setups for maximum reliability and performance. This includes implementing NIC teaming, load balancing, and failover clustering. Skilled in network administration of larger layer two networks with layer three switch and routing concepts.

Other relevant skills:

* High-availability Configurations: Skilled in designing and maintaining high-availability systems through clustering services, load balancer setups, and redundancy planning. Experienced in conducting failover testing, implementing robust disaster recovery procedures, and setting up continuous system health monitoring to ensure maximum uptime.
* AWS Cloud Integration: Well-versed in AWS services and their implementation in enterprise environments. Able to manage cloud resources effectively, optimize costs, and integrate AWS automation tools. Experienced in implementing cloud security best practices and designing hybrid cloud configurations that leverage AWS Systems Manager, EC2, and S3.
* Storage Solutions and RAID Management: Experienced in designing and managing enterprise storage solutions, including RAID array configuration and optimization. Proficient in implementing backup and recovery solutions, planning for data redundancy, and managing storage capacity. Capable of setting up monitoring tools and implementing disaster recovery procedures.

If you are passionate about technology, excited by the prospect of working in a dynamic, fast-paced environment, and driven to solve complex problems, we would love to hear from you.

Key job responsibilities
Key job responsibilities
* Innovation and Problem Solving: Utilize creativity and analytical skills to solve complex problems and implement innovative solutions.
* Adaptability: Quickly adjust to changing priorities and manage multiple tasks efficiently.
* Large-Scale Windows Server Environments: Design, build, and support extensive Windows server environments.
* Enterprise Tooling: Implement and manage enterprise-scale tooling, such as SCCM, for a large Windows fleet.
* Automation and Scripting: Develop and implement best practices for automating tasks and scripting in large server environments. Proficiency in PowerShell is essential.
* Hardware Troubleshooting: Diagnose and resolve hardware issues, with hands-on experience in system building.
* Networking and Windows Administration: Strong understanding of networking principles and expert-level Windows administration.
* Global Deployment: Create scripts and automation tasks applicable to a global server fleet.
* On call: Participate in a 24x7 on call rotation that supports global customers
* Documentation: processes, maintain run-books, and contribute to continuous improvements of Amazon Control Systems support practices. Enhance knowledge sharing and drive process enhancements.

A day in the life
Your day begins with a review of outstanding actions and site conditions alongside the Facility Manager, setting the work plan for your team. From there, you move into the data center environment—performing hands-on maintenance, supervising corrective work, and responding to emergent situations where your technical judgment guides risk mitigation. You may serve as the Incident Commander during event response, coordinate with partner teams on complex problems, and identify opportunities to improve processes that keep our infrastructure reliable.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

- Speak, write, and read fluently in English
- Cross-platform Expertise (Windows/Linux): Proficient in managing mostly Windows but Linux environments as well. For Windows skills, this includes experience with Active Directory/LDAP, Group Policy, and system administration. Skilled in PowerShell or Python scripting, with the ability to implement cross-platform security measures and manage core network services like DNS and DHCP.
- Enterprise-scale Automation: Experienced in developing and implementing large-scale automation solutions using Python, PowerShell, and configuration management tools. Capable of creating efficient global deployment scripts, integrating automated testing, and utilizing version control systems to maintain and optimize infrastructure as code.
- Network Redundancy and Optimization: Adept at configuring layer two network setups for maximum reliability and performance. This includes implementing NIC teaming, load balancing, and failover clustering. Skilled in network administration of larger layer two networks with layer three switch and routing concepts.
- High-availability Configurations: Skilled in designing and maintaining high-availability systems through clustering services, load balancer setups, and redundancy planning. Experienced in conducting failover testing, implementing robust disaster recovery procedures, and setting up continuous system health monitoring to ensure maximum uptime.
- Storage Solutions and RAID Management: Experienced in designing and managing enterprise storage solutions, including RAID array configuration and optimization. Proficient in implementing backup and recovery solutions, planning for data redundancy, and managing storage capacity. Capable of setting up monitoring tools and implementing disaster recovery procedures.

Preferred qualifications

- 5+ years of relevant work in a data center or other critical environment experience
- Knowledge of critical data center equipment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.