Software Development Engineer

Amazon's mission is to be 'Earth's most customer-centric company', and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing).

Amazon Customer Service's mission is to make customer service interactions so good they become the primary reason customers choose Amazon.

The Customer Facing Solutions (CFS) tech organization powers CS by developing elegant customer-facing products on digital channels. These products offer effortless self-service and automation solutions to our customers and deliver delightful, adaptive self-service experiences that empower them to resolve common issues conveniently and efficiently. Our product portfolio includes CS Homepage, CS Chatbot, Search, SEO and Help, and bringing CS to other digital channels of Amazon like Rufus and WhatsApp. Across these products and the backend services that power them, CFS Tech is driving the development of modernized, scalable technologies, including generative AI solutions, to raise the bar for customer self-service at Amazon.

Key job responsibilities
Design, build, and own high-quality software features across the full development lifecycle — from requirements and design through implementation, testing, deployment, and operations

Deliver improvements to major portions of the team's codebase, including refactoring and deprecation work

Write clear, maintainable code and provide meaningful feedback through code review for engineers at all levels

Identify and resolve root causes of operational issues; drive improvements to team operational health

Collaborate with customers, stakeholders, and peers to understand business requirements and translate them into reliable, scalable software solutions

Produce clear technical documentation so software can be understood, maintained, and extended by the broader team

Mentor and actively train teammates, including new hires, on team systems and engineering best practices

Make sound priority tradeoffs between new feature development and operational work

Stay current with industry innovations — new technologies, design patterns, and engineering practices — and apply them where relevant

Contribute to a culture of inclusive, constructive dialogue and continuous improvement within the team

Basic qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

Preferred qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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