Senior Technical Program Manager, UnifiedAuth

Unified Authorization is responsible for securing customer and corporate communication across all of Amazon. Whether it's the retail website, Alexa, or Kindle, we ensure actors are authenticated and authorized to take the requested action. Every aspect of Amazon's business interacts with our systems, including enabling the next generation of retail services on AWS infrastructure. As a global security provider, we're at the intersection of resiliency, availability, and the need to move at agile internet speed.

You are an experienced technical program manager who can work closely with product management and other business partners to define strategy and requirements, and help lead teams from concept through delivery and subsequent operation. You have regular communication with senior management on status, risks and product strategy. You have excellent listening, writing skills and very strong technical competency. You're a thought leader, but you don't just know how to solve the problem, you prove it by leading team to build the solution. Last but not the least; you have a high bar for quality and passion for design and architecture.

As the ideal candidate you will be experienced in working closely with a team of software development engineers and have a proven track record of working on complex software solutions using an agile methodology. You will have the ability to dive deep into the understanding of problems in order to help your team make the right decisions for the product and the business. You will have a proven track record of working across organizational lines. You will also be a strong communicator and will have proven abilities in managing through ambiguous situations.

About the team
Unified Auth is responsible for securing every service transaction within Amazon SDO’s service-oriented architecture (SOA) by authenticating the services involved in the transaction, authorizing APIs access, and enforcing least-privilege access to Amazon’s business data such as Cart, Order, Customer Identity, Item, Employee Information and more. Unified Auth’s systems are classified as Maximally Secure Applications (MSA) by Amazon Security as they control access to all Amazon services. Amazon’s SOA is large, complex, and ever-growing. A single Amazon customer interaction such as adding an item into cart, proceeding to checkout, adding/changing payment methods, confirming purchase, etc. spans tens to hundreds of inter-service interactions that must be secured and observed using Unified Auth’s systems. Stores, Alexa, Ring, IMDB, Prime Video, Advertisement, Selling Partners, Pharmacy, Ordering and Payments, Fulfillment Centers, and Amazon’s internal systems such as PXT rely on Unified Auth solutions to meet rising access control security and privacy standards, such as Digital Markets Act (DMA) compliance, GDPR, and SOC 2 Type II certification.

Basic qualifications

- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Bachelor's degree in engineering, computer science or equivalent

Preferred qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

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