Senior Infrastructure Engineer-Trader Voice(Unigy-Cloud9)

About this role:

Wells Fargo is seeking a Senior Infrastructure Engineer to join the IM/Voice/Video Engineering team within Workplace Technology. This role is responsible for the design, engineering, stability, and modernization of mission‑critical trader voice and communications platforms supporting global trading environments. This role provides technical leadership for platforms such as IPC Unigy, Cloud9, and Speakerbus, ensuring high availability, regulatory compliance, security, and seamless integration with trading and collaboration ecosystems. Workplace Technology (WT), part of Enterprise Functions Technology (EFT), delivers critical enterprise capabilities across Endpoint & Mobility, Enterprise Messaging and Collaboration, Voice and Telephony, Security, and Specialized Desktop Services. Within WT, the Voice Engineering team plays a vital role in enabling secure, reliable, and compliant electronic communications at enterprise scale.

In this role, you will:

• Lead or participate in high level technical concepts spanning technology and business
• Develop specifications for complex infrastructure systems, design and test solutions
• Contribute to the testing of business, application and technical infrastructure requirements
• Drive solutions to reduce recovery
• Review and analyze solutions for cloud security, secrets management and key rotations
• Design, code, test, debug and document programs using Agile development practices
• Design complex system upgrades
• Resolve troublesome trends as they develop
• Develop a long-range plan designed to resolve problems and prevent them from recurring
• Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Strong hands-on experience with IPC Unigy, Cloud9 Voice, and/or Speakerbus platforms.
• Extensive experience designing, implementing, and supporting Trader Voice solutions, including Ring‑Down circuits such as ARD, MRD, Hoot, and SIP‑based voice services.
• Solid understanding of VoIP, SIP, multicast, low-latency networking, and voice recording systems.

Desired Qualifications:

• Exposure to voice recording solutions (NICE, Verba, Theta Lake etc.).
• Knowledge of cloud and hybrid voice architectures (private cloud, Azure/AWS integrations).
• Familiarity with ITIL, SRE concepts, and automation frameworks.
• Experience supporting mission-critical, front-office environments in financial services.
• Proven ability to lead complex incident response and large-scale infrastructure changes.
• Experience leading infrastructure modernization or trading floor transformation programs.
• Strong stakeholder engagement skills with ability to communicate effectively with Trading, Compliance, and Senior Leadership.
• Proven experience with platform lifecycle management (patching, upgrades, capacity planning, decommissioning)
• Strong incident, problem, and change management experience (ITIL‑aligned)
• Experience providing Level 4 escalation support in production environments
• Proficiency in PowerShell scripting for automation and operational efficiency
• Strong troubleshooting and root cause analysis (RCA) skills
• Excellent communication skills for technical and leadership audiences
• Ability to collaborate across infrastructure, security, compliance, and application teams
• Experience working in large, regulated enterprise environments
• Experience in global investment banking or capital markets environments.

Job Expectations:

• As a Senior Infrastructure Engineer for the Trader Voice Engineering team, you will own the engineering, stability, and evolution of next‑generation Trader Voice platforms, including Cloud9 and IPC Unigy. The role drives capacity planning, platform upgrades, patching, and vulnerability remediation, working in close partnership with Information Security and enterprise stakeholders.You will provide Level 4 production support, lead controlled platform upgrades through established change and testing frameworks, and oversee technical initiatives to improve resiliency, performance, and scalability.
• The role also partners with strategic vendors to manage support, implementations, and configurations, ensuring platforms meet enterprise, regulatory, and operational standards
• Lead the design, build, and support of Trader Voice infrastructure including IPC Unigy, Cloud9, and Speakerbus platforms.
• Ensure 24x7 availability, low latency, and high resilience of trading floor voice services across global locations.
• Own platform lifecycle management: upgrades, patches, capacity planning, and decommissioning of legacy systems.
• Drive adoption of modern architectures, including virtualized, cloud-enabled, and hybrid voice services where applicable.
• Lead problem management activities to eliminate recurring issues and improve platform stability.
• Implement proactive monitoring, alerting, and automation to reduce operational risk and MTTR.
• Ensure trader voice platforms meet regulatory and compliance requirements (e.g., voice recording, surveillance, retention, resiliency).
• Partner with Risk, Compliance, and Audit teams to support audits, attestations, and control testing.
• Embed security best practices including access controls, encryption, and vendor risk management.
• Serve as the technical lead for strategic vendors including IPC Systems, Cloud9, and Speakerbus.
• Manage vendor relationships, licensing, SLAs, escalations, and roadmap alignment.
• Provide technical mentorship and guidance to engineers supporting trader voice platforms.
• Drive engineering standards, documentation, runbooks, and operational excellence.
• Lead or contribute to transformation initiatives such as trading floor migrations, site builds, and voice modernization programs.
• Drive automation and operational efficiency using PowerShell and scripting.
• Manage changes in alignment with ITIL change management practices.
• Engage with vendors and manufacturers for support, upgrades, implementations, and platform roadmap planning.
• Develop and lead focused technical forums, working groups, and communities of practice to drive architectural discussions, idea generation, and engineering best practices.
• Work closely with Product Managers to help shape product vision, strategy, and long‑term roadmaps.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.