Program Manager, Social Commerce, International Emerging Stores

Do you believe video is worth a thousand words when it comes to helping you decide what to buy online? Come join the team that is redefining how Amazon customers use videos to make better purchase decisions! Our vision is to help customers discover and shop with confidence through trusted video content created by influencers and sellers. We will seamlessly blend content with commerce, inspiring and informing millions of customers through their buying journeys. At Amazon, we continuously look for opportunities to invent on behalf of our customers, helping them find and discover virtually anything they want to buy online. We are reshaping customer buying behaviour through content led shopping.

We are looking for a results-oriented Program Manager who will own the expansion of social commerce features to all IES (International Emerging Stores) locales. They will partner with product, tech, business stakeholders to deliver cross-team and cross-functional projects across all the 10 emerging locales. They will bring structure to the undefined, build roadmaps, resolve dependencies and drive meaningful results across teams and organizations. They will use data to illuminate the path forward, craft compelling narratives that align leadership, and build mechanisms that endure well beyond any single initiative.

Key job responsibilities
- Own the expansion of ‘Amazon Shopping Videos’ onsite features to all emerging marketplaces. Lead the launch execution and work closely with Product, Tech and country BD/marketing teams in launching the features.
- Be the single point of contact for WW teams to execute on feature parity launches across all emerging markets.
- Establish and own EM-wide Social Commerce mechanisms like QBRs, OPs, monthly newsletters.
- Develop standardized frameworks and playbooks which are scalable and repeatable across various locales. Share and evangelise best practices across regions.
- Drive regular reviews of roadmap progress and results with leadership. Drive decisions, clear blockers, and own all program communication.
- Identify opportunities to drive operational excellence improvements. Streamline processes and eliminate inefficiencies by identifying automation opportunities, and simplifying workflows to accelerate program outcomes.

Basic qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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