Process Improvement Specialist, EU FBA

Are you passionate about making operations run smoother and more efficiently? Amazon is looking for a Process Improvement Specialist to join our EU FBA Support Operations team, where you will identify opportunities to enhance workflows, reduce waste, and drive meaningful results. In this role, you will collaborate with cross-functional partners to build and implement solutions that directly impact team performance and the associate experience.

You will bring a data-informed mindset and a knack for problem-solving to tackle real operational challenges. Whether you are analyzing process metrics, creating new standard operating procedures, or coordinating with stakeholders to roll out improvements, your contributions will help us deliver for customers more effectively every day. If you are a curious, detail-oriented self-starter who thrives in a fast-paced environment, we want to hear from you.

A successful candidate must be able to work independently, thrive in ambiguous environments, effectively influence internal/external partners at all levels of the organization. This role will particularly suit someone with a strong innovative mindset, relationship building skills, operational excellence, superior project management capabilities, and strong people management experience.

Some of the qualities that we are looking for: you are results-oriented (and have a track record of repeatedly delivering great results); you are an innovator (and have already proven it); you have the intellect and horsepower to solve really complex problems (some may say impossible to solve); you are an owner, and do what it takes to make your team successful; you have relentlessly high standards (some may say too high); you are customer obsessed; you operate well in an ambiguous environment; and finally, you have a burning desire to be a part of something really big.

Key job responsibilities
• Analyze operational data and process metrics to identify inefficiencies, points of failure, and improvement opportunities within fulfillment center workflows.
• Build and implement process improvement initiatives that enhance team outputs, including developing standard operating procedures and automating repetitive tasks where possible.
• Collaborate with peers, managers, and partner teams to troubleshoot operational issues, escalate risks, and align on solutions that balance time and resources.
• Coordinate with stakeholders to communicate project status, track progress, and drive alignment on improvement plans, ensuring clear and concise updates across all levels.
• Monitor system performance and service levels through defined metrics, using findings to refine processes and sustain long-term operational gains.
• Support development and implementation of Automation through data-driven analysis by coordinating with wider organization and tracking progress
• Identify and implement sustainable improvements for operational excellence using Lean/Six Sigma methodologies
• Execute strategic projects that deliver improvements in Seller Experience, productivity, and lowest cost-to-serve for Selling Partners and Amazon
• Collaborate with program stakeholders to clarify requirements and objectives. Support writing business and technical requirements documents
• Support establishment of business goals, metrics and key performance indicators (KPI) for success
• Build relationships with key stakeholders across global product, program and operational teams to support scalable solutions

A day in the life
A typical day for an EU FBA Process Improvement Specialist will focus on executing Seller Experience initiatives and reduce Cost to Serve for Sellers and for Amazon, analyzing data to drive efficiency improvements, and collaborating with global teams to enhance seller services. They'll split their work between identifying process gaps, performing execution support, implementing process improvements using Lean/Six Sigma methods. Additionally, you might start your morning reviewing performance dashboards to spot trends or anomalies in s key metrics. From there, you could spend time on observing a workflow firsthand, gathering input to engage directly with stakeholders, sellers and and manage what is working and what could be better. You might draft a new procedure based on your findings, coordinate with a partner team on an upcoming rollout, or present a recommendation to leadership. You will balance hands-on problem-solving with clear documentation and communication throughout the day.

About the team
Today, over 60% of worldwide purchases on Amazon are for products from third-party businesses, mostly from Small- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last 25+ years.

Our team is dedicated to making Amazon's fulfillment operations as efficient and reliable as possible. We focus on identifying what can be improved across processes, tools, and systems, then work together to turn those ideas into action. Collaboration is at the heart of everything we do, and we partner closely with operations, learning, and technology teams to deliver results that matter.

We are building an inclusive environment where new ideas are welcomed and every team member has the opportunity to grow. If you are looking for a role where your analytical skills and initiative can make a real, measurable impact, this is the team for you.

Basic qualifications

- Bachelor's degree or equivalent work experience in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics or another technical field
- Experience in data analysis and reporting
- Experience in English-language communication skills, both written and verbal
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support

Preferred qualifications

- Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions
- Bachelor's degree or equivalent work experience in Business, Operations, Logistics, Supply Chain or a related field
- Experience working in supply chain, transportation, project management or management consulting
- Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.
- 1+ years of integration, testing and automation experience, or degree in advanced technology
- 1+ years of Amazon experience, or experience with AWS services or other cloud offerings
- Experience using Lean Process Improvement, Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.