Operations Manager, Operations Manager, Vizag

About Amazon

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders with unique experiences and skills to advance our innovative culture. If you would like to help us build the place to find anything from A-Z, this is your chance to make history.

The Workforce Staffing (WFS) team is looking for a non-exempt Staffing Coordinator. The Staffing Coordinators are the primary candidate facing members of our field teams, serving in both executional and decision making roles. Staffing Coordinators will be responsible for ensuring that our candidates and stakeholders experience the highest level of Customer Obsession. In this high volume hiring space, you will support staffing project initiatives, daily assignments, and general task completion. In this multi-purpose role; you will execute candidate engagement and optimization for a defined geography (node). The Staffing Coordinator will focus on owning the tactical development and delivery of community engagement plans, supporting labor demand plans for multiple sites across the node, and execution of candidate engagement activities. You will be an analytical thinker who can see around corners and demonstrate a passion for process improvement, candidate experience and onboarding process improvement. You will work with a team of Staffing Coordinators who thrive in an innovative, fast-paced environment. Our WFS node teams work flexible schedules, shifts, and areas to include evenings. We roll up our sleeves, work hard, have fun and make history!

The WFS Staffing Coordinator – key responsibilities:

· Serves as the lead to pre plan, execute, and audit New Hiring Events (NHE) based on labor projections to meet the labor order demands and fill on-time. Completes post-event audit of event and communicates event metrics to staffing leadership
· Meets critical deadlines for initiating background screening and completing drug test process to achieve labor orders
· Ensures 100% compliance for work authorization documentation for associates
· Consults with applicants on the best match for their desired position and available opportunities in Node
· Guides applicants through the hiring process in accordance with Amazon’s policies and procedures
· Effectively executes NHE activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, and/or Drug Test Administrator
· Serves as the lead to pre plan, execute, and audit New Hire Orientation (NHO) (proctored) or (virtual). Communicates and coordinates with site HR and Operations Leadership team for proctored NHO greeting. Completes post-even audit of proctored NHO event and communicates event metrics to site and staffing leadership
· Utilizes Applicant Tracking System to move candidates through the application process and updates appointment arrival status for NHE and NHO
· Initiates Candidate onboarding and matching them to the proper requisition
· Resolves candidate escalation issues by contacting them to identify issues, offering to reschedule them, or assisting candidates who are having virtual NHO technology issues, or assistance with any other concerns
· Partners with Staffing Manager to support community groups such as workforce development agencies or local community colleges to leverage grassroots sourcing channels to develop talent communities to fill positions
· Contacts candidates with cleared contingencies in order to eliminate risk of not meeting labor orders
· Ensures all documents are scanned into the digital file management system
· Trains Staffing Coordinators, Staffing Administrators, and Staffing Ambassadors on best practices and ensure standard work is followed
· Maintains confidentially on candidate sensitive topics.
· Tracks and maintains statistics on effectiveness of Recruitment through weekly reports on recruiting data for presentation to HR leadership and business partners
· Must be able to travel as needed to conduct events in various locations within your designated Node or assigned geographical area. Transports NHE supplies and materials to/from off-site hiring events
· Staffing Coordinators are required to work a flexible schedule. This means a varying shifts to include evenings and weekends in multiple sites. Overtime may also be required to support the needs of the business
· Local travel up to 75% required – National travel up to 10% of the time

About You

The basic qualifications, we require:
· A completed Bachelor’s degree or 2+ years of internal Amazon experience in lieu of degree
· Experience in a fast paced, customer oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field
· Intermediate to advanced level proficiency with Microsoft Office (Word and Excel) required

The preferred qualifications, we prefer:
· 3+ years of experience in a fast paced, customer oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field
· Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce
· Prior experience working in Human Resources, Staffing, or Recruiting is preferred
· Exceptionally strong interpersonal verbal/written skills
· Ability to work with very diverse groups of people at all levels of authority.
· Flexibility and adaptability in dealing with rapidly changing priorities and demands necessary, including daily work location and business line support.
· Ability to work in a complex organization that is fast-paced and constantly changing to meet current challenges. This position must function in this environment on a daily basis and react quickly to meet pressing needs.
· Must have strong initiative and the ability to work independently with minimal direction/supervision.
· Excellent problem-solving skills and the ability to meet competing deadlines under pressure while maintaining accuracy and strong attention to detail
· Bilingual written/speaking is desirable

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

Basic qualifications

- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.