Fund Servicing Associate

Join JPMorganChase as a Fund Servicing Associate II and be at the forefront of enhancing our operational services in fund accounting and administration. This role offers a unique opportunity for career growth and skill development, as you collaborate with a dynamic team and contribute to impactful solutions. Experience the benefits of being part of a leading financial institution that values innovation and continuous improvement.

As a Fund Servicing Associate ll within JPMorganChase, you will play a pivotal role in enhancing our fund servicing operations. Leveraging your broad knowledge of fund accounting and administration, you will provide advice and support to ensure progress within established procedures and policies. Your work will have a significant impact on our department, requiring you to apply your advanced analytical and problem-solving skills to develop solutions for varied and complex issues. Your advanced emotional intelligence will be key in building trusting relationships and influencing better outcomes for our team and clients. Your role will also involve planning and organizing your own work, and potentially that of a team, while continuously seeking opportunities for improvement and innovation in our operating platform.

Job responsibilities

• Lead daily exception monitoring and triage at cutoffs; set prioritization and escalation standards; ensure timely escalation of material issues.
• Oversee and perform alert investigations using instrument data, rule logic, and prospectus terms to confirm validity; handle/review high-severity or complex cases.
• Drive false alert remediation with Data Management and Rule/Technology teams; validate fixes in test and production; own false-positive reduction themes and outcomes.
• Own compliance run management end-to-end (schedules, dependencies, reruns) to meet SLAs; implement run health monitoring and contingency processes.
• Lead data feed/import issue resolution with providers and internal stakeholders; interpret flat files/feed logs; document outcomes and preventive actions to avoid recurrence.
• Manage stakeholder engagement across Operations, Technology, Investment teams, and third-party vendors; run governance routines and escalate effectively to achieve timely resolution.
• Produce and present MI/reporting (alert volumes, false positive rates, turnaround times, run timeliness, SLA adherence) and translate insights into capacity, control, and process improvements.
• Maintain strong audit and documentation discipline (evidence, audit trails, decision logs, procedures); ensure processes remain current, effective, and audit-ready.
• Provide people management: coach and develop team members, manage performance, ensure coverage planning, cross-training, and a strong risk & controls culture.

Required qualifications, capabilities, and skills

• 12+ years of direct people management experience, including coaching, performance management, and driving delivery under SLAs.
• Strong experience in Fund Servicing, Fund Accounting, Middle Office, Investment Operations, Reference Data Operations, or Investment Compliance Operations.
• Hands-on experience with breaks/alerts, daily cutoffs, prioritization, escalation, and defensible decision-making.
• Ability to interrogate datasets to validate rule triggers and exception drivers; strong comfort with spreadsheets and data analysis tools.
• Strong RCA capability; experience partnering with Tech/Data teams to raise defects, validate fixes (UAT), and deliver durable remediation (not just short-term closure).
• Experience producing and presenting operational MI/KPIs (volumes, ageing/TAT, false positives, run timeliness, SLA adherence) to drive action and improvements.
• Strong documentation discipline—evidence capture, audit trails, procedure maintenance, and control effectiveness.

Preferred qualifications, capabilities, and skills

• Understanding of investment instruments, portfolio structures, market data concepts, fund restrictions, and prospectus-driven controls.

• Familiarity with issue tracking tools and structured exception management workflows.

• Familiarity with rule-based compliance engines, rule logic interpretation, scheduling/runs, dependencies, and rerun management.
• Experience troubleshooting data imports/feeds, interpreting flat files and feed logs, working with data providers/vendors, and implementing preventive controls.