Summary written by Jobs Hindustan from Amazon's advert and our data on 8,417 current jobs in India. How we check every job
At a glance
Amazon has an opening for DSP Support Specialist, WW DSP Help in Visakhapatnam. It is a full-time fully remote role in Customer Success & Support, asking for at least 4 years of experience, first listed on 31 October. The description mentions Excel and SQL. Amazon has 1,563 other openings in India, 2 of them in Visakhapatnam.
Skills in this advert
How often each skill named in this advert appears across the 99 customer support jobs we list in India today. SQL is the most widely requested (15% of jobs), while Excel is the least common (14%). Widely requested skills are what employers expect as a baseline; rarer ones show what is special about this job.
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Before you apply
- Check it is still open. We found this job on Amazon's Amazon Jobs site on 31 October 2026 and checked it again 4 November at 5:47 am IST. When an employer takes a job down, we remove it at our next daily update.
- Check the work-from-home terms. This job is listed as remote. Look in the advert below for whether you must live in a particular city or state, and ask whether the company provides a laptop and an internet allowance.
- Match the experience. The advert asks for at least 4 years of experience. If you are a little short, a close match on the skills in the advert can still get you shortlisted.
- Tailor your resume. Use the advert's own words, such as Excel and SQL, wherever they are true for you. Our resume guide shows how.
- Know your notice period. If you are working now, recruiters will ask how soon you can join. Work out your last working day with our notice period calculator, and read our guide to notice periods and resigning.
- Understand any offer. The CTC in an offer letter is not what reaches your bank account each month. Our CTC to in-hand salary calculator gives a rough monthly figure, and our CTC guide explains each part.
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About hiring at Amazon
Amazon has 1,564 openings in India on Jobs Hindustan today across 24 cities. Most are in software & IT (504), data & AI (263) and operations (246). The biggest locations are Bengaluru (788), Hyderabad (387) and Mumbai (111). 5% of them can be done from home, and 12% are open to freshers or interns. We collect Amazon's jobs every day straight from its own careers system (Amazon Jobs), never from job boards, agencies or consultants.
The employer's advert
This is Amazon's own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from AmazonHide the advert380 words
Key Responsibilities
1. Review Incoming Cases - Monitor and review open cases and complex customer inquiries as they are received in the queue
2. Triage and Route Cases - Assess case complexity and urgency, then route cases to the appropriate resolution teams or escalation paths when needed
3. Respond to Customers - Directly respond to customer inquiries with accurate resolutions, following established SOPs and case handling guidelines
4. Resolve Complex Cases - Handle escalated or complex cases that require additional research, judgment, or cross-functional coordination. Independently reach out to the SMEs to coordinate the resolution
5. Document Case Actions - Maintain accurate case notes, resolution details, and routing decisions for quality tracking and continuous improvement
6. Update and/or Improve SOPs based on cases handled, ensuring accuracy, clarity, and alignment with current best practices
Required Qualifications
• 4+ years customer service or case management experience
• Strong written communication skills for customer-facing responses
• Ability to quickly assess case complexity and make routing decisions
• Experience working in high-volume, fast-paced environments
• Attention to detail and commitment to quality outcomes
• Comfortable working independently with minimal supervision
Preferred Qualifications
• Experience with case management systems or ticketing platforms
• Background in operations or logistics environments
• Familiarity with SOP-driven resolution processes
• Problem-solving skills for non-standard cases
Basic qualifications
- Bachelor's degree or equivalent work experience in Business, Operations, Logistics, Supply Chain or a related field
Preferred qualifications
- Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment
- Speak, write, and read fluently in English
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Jobs Hindustan copied this listing from Amazon's official careers site on 30 October 2026 and checked it again 4 November at 5:47 am IST. Amazon never asks candidates for money. If anyone does, it is a scam.
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