Director, Technical Program Management’

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Technical Program Management’Overview

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Mastercard’s Business & Market Insights (B&MI) group empowers organizations to achieve growth & innovation goals by providing unparalleled data-driven insights and advanced analytics. By leveraging proprietary data and global expertise, B&MI helps businesses make smarter, more informed decisions that drive profitability and success. We turn complex data into actionable strategies that lead to better outcomes and sustained competitive advantage.

We are currently looking for a ‘Director, Technical Program Management’ for Payment Reconciliation Intelligence program within B&MI, to provide program management leadership, cutting across different product areas.

Roles and Responsibilities:
• Successfully lead major projects and complex assignments with broad scope and long-term business implications. Collaborate with business and technical partners to scope the opportunities, outline potential value and ROI, and identify risks, benefits and constraints.

• Be the owner for all Program-level initiatives while also ensuring success of individual delivery teams. Provide people leadership to technical program managers across the program.

• Assist in examining commercially available and forthcoming industry technologies related to area of expertise. Research on current and upcoming technologies and application frameworks and provide recommendations. Proactively create and maintain solution and technology roadmaps.

• Create detailed cost and time estimates for implementing business solutions, define technical scope and requirements of the project and assist your team with managing scope during the lifecycle of the project. Identify Program quality methodologies, define and track quality metrics and ensure continued process quality improvement within the program.

• Manage multiple scrum teams and be responsible to organize and lead all Agile/SAFe ceremonies. Be accountable for overall progress of the committed projects and enhance processes to streamline deliveries. Champion in tracking initiatives progress/reports using Agile project management tools such as Jira, Rally.

• Develop good technical understanding of product architecture & flows and be able to propose technical solutions. Possess hands-on technical capabilities to track, analyse or resolve critical issues and customer queries.

• Effectively manage internal and external stakeholders and participate in technical discussions as a program representative.

• Help customers and the product/engineering teams make trade-off decisions by considering all the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.

All About You:

• Bachelor’s degree in computer science or engineering or equivalent work experience, with a proven track-record of successfully leading and managing complex programs/projects/products.

• Advanced level understanding of Agile/SAFe methodologies with a demonstrated experience in organizing Agile/SAFe ceremonies, planning program & iteration deliverables, leading scrum meetings, managing cost & effort estimation and driving prioritization discussions.

• A solid foundation in Computer Science, with prior hands-on experience on .Net stack and/or Java stack (preferably on web applications and microservices-based software architecture and with an exposure to cloud technologies). Strong SQL skills would be a huge plus.

• Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems.

• Excellent English communication skills (both written and verbal) and experience with managing internal and external stakeholders at all management levels.

• High-energy, detail-oriented and proactive, with ability to function under pressure in an independent environment along with a high degree of initiative and self-motivation to drive results.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.