Director – Enterprise Applications, Integration, AI & IT Infrastructure

About Us

Build the future of banking.

Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.

Our Impact and Growth

Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in Jan 1, 2025.

Our Product Lines

Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:

…and more across cards, payments, lending, and core banking.

Our Culture and Values

We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work.

If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.

Learn More About Zeta

If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram,YouTube, and X.

About the Role

We are looking for a senior technology leader to lead Zeta’s digital transformation across its Enterprise Applications, Software Solutions, Integration, AI, IT Infrastructure, and Operations landscape.

The role sits at the intersection of enterprise applications, software engineering, integration architecture, AI-enabled automation, IT infrastructure, service management, cybersecurity, and technology operations. The leader will ensure that Zeta’s technology ecosystem is integrated, scalable, secure, reliable, and aligned with business objectives.

The primary charter is to connect and optimize the existing technology ecosystem — integrating SaaS, on-premise, cloud, legacy, and internally developed applications; building bridge systems and software solutions where required; and selectively applying AI and automation to improve workflows, data movement, operational efficiency, and user experience.

Alongside this, the role provides strategic and operational oversight of IT infrastructure and IT operations, including networks, endpoints, cloud, Microsoft 365, service desk, application support, reliability, security, and technology governance.

Responsibilities

Enterprise Applications & Technology Strategy

• Own the roadmap for the organization's Enterprise Application ecosystem, including SaaS, on-premise, cloud, legacy, and internally developed applications.

• Oversee business-critical platforms including Project Management, Collaboration, HRMS, Payroll, ATS, LMS, Telephony, and internally developed applications.

• Evaluate existing technology capabilities and determine whether requirements should be addressed through configuration, integration, automation, AI, or custom software development.

• Drive application lifecycle management, modernization, consolidation, and optimization.

• Lead technology evaluations, vendor selection, RFI/RFP processes, POCs, negotiations, renewals, and vendor performance management.

Software Development, Integration & Bridge Systems

• Lead and mentor application and software engineering teams responsible for developing, integrating, and supporting business-critical solutions.

• Oversee the complete software lifecycle from requirements and architecture through development, integration, testing, deployment, and operations.

• Define and oversee enterprise integration architecture across applications, including APIs, middleware, data pipelines, SSO, event-driven integrations, and workflow orchestration.

• Identify gaps between existing platforms and oversee the development of bridge applications, middleware, APIs, and integration services to connect disparate systems.

• Ensure new applications and solutions integrate into the broader enterprise ecosystem rather than creating additional technology silos.

• Establish standards for software architecture, development, testing, security, deployment, observability, and maintainability.

AI & Intelligent Automation

• Identify practical opportunities to apply AI, AI agents, LLMs, intelligent automation, and workflow orchestration across the existing application ecosystem.

• Use AI to enhance application integration, automate data movement and business processes, and create intelligent interfaces between systems.

• Oversee the development of AI-enabled bridge solutions that can interpret, transform, route, and orchestrate information across multiple applications.

• Evaluate AI solutions alongside conventional integration and automation approaches, selecting the appropriate technology for each business problem.

• Establish appropriate governance around AI, data access, security, privacy, and operational reliability.

IT Infrastructure Strategy & Operations

• Provide strategic and operational oversight of the organization's IT infrastructure, including networks, endpoints, cloud services, collaboration platforms, Microsoft 365, identity, and core technology platforms.

• Ensure infrastructure is scalable, resilient, secure, and capable of supporting the organization's application and digital transformation roadmap.

• Partner with infrastructure and engineering teams to design and maintain reliable application and infrastructure environments.

• Oversee infrastructure modernization, cloud adoption, capacity planning, lifecycle management, and technology resilience.

• Ensure infrastructure architecture supports the organization's integration, software, data, and AI initiatives.

IT Operations, Service Management & Reliability

• Provide leadership across IT Operations, Service Desk, Application Support, Infrastructure Operations, and technology service management.

• Ensure high availability, reliability, performance, and supportability across applications, infrastructure, integrations, and critical technology services.

• Establish and monitor SLAs, operational KPIs, incident management, problem management, change management, release management, and service improvement processes.

• Establish appropriate monitoring and observability across applications, APIs, integrations, infrastructure, and AI-enabled workflows.

• Drive automation and data-driven operational practices to improve service quality and reduce manual intervention.

• Ensure a strong employee technology experience across the organization.

Security, Compliance & Technology Governance

• Ensure application, infrastructure, integration, data, and AI environments adhere to applicable security, privacy, and regulatory requirements.

• Partner with cybersecurity teams to maintain appropriate controls across applications, infrastructure, integrations, cloud environments, and endpoints.

• Ensure compliance with frameworks including ISO 27001, SOC 2, and applicable data protection regulations.

• Establish technology governance covering architecture, applications, integrations, AI, infrastructure, vendors, and operational risk.

• Own and optimize the technology budget across applications, software development, infrastructure, and operations.

Data, Analytics & Automation

• Define and oversee enterprise data architecture and data engineering pipelines across business systems.

• Build analytics and dashboards providing visibility into application usage, operational performance, adoption, service levels, integration health, and technology costs.

• Drive automation across application, infrastructure, and service management functions.

• Leverage data and AI to identify operational inefficiencies and continuously improve technology services.

Leadership & Cross-functional Collaboration

• Build, lead, mentor, and scale high-performing teams across Enterprise Applications, Software Engineering, Integration, Infrastructure, IT Operations, and Service Management.

• Establish clear ownership, accountability, delivery standards, and performance metrics across technology teams.

• Partner closely with business, security, finance, HR, and other stakeholders to translate business requirements into integrated technology solutions.

• Lead cross-functional transformation programs from strategy through execution, ensuring delivery within scope, timeline, and budget.

Skills

Technical Skills

• Proven experience leading application/software engineering teams and overseeing the delivery of enterprise software solutions.

• Strong experience designing or overseeing enterprise integration architecture, APIs, middleware, data integration, workflow orchestration, and bridge systems.

• Demonstrated experience managing IT infrastructure and operations, including networks, endpoints, cloud, Microsoft 365, service desk, and technology support functions.

• Strong understanding of IT service management, reliability, monitoring, incident/problem/change management, and operational governance.
• Strong understanding of software architecture, application development lifecycle, enterprise architecture, cloud technologies, APIs, and infrastructure architecture.
• Experience with security and compliance frameworks such as ISO 27001 and SOC 2.

Leadership & Business Skills

• Excellent leadership, communication, stakeholder management, and cross-functional collaboration skills.

Experience and Qualifications

• 20+ years of technology experience, including significant leadership experience across enterprise applications, software development, systems integration, infrastructure, and IT operations.

• Practical experience identifying and applying AI and intelligent automation to enterprise applications, integrations, workflows, and operations.

• Experience overseeing technology ecosystems across multi-location organizations.

• Demonstrated commercial acumen across vendor management, procurement, contract negotiations, and technology budget ownership.

• Bachelor's degree in Computer Science, Information Technology, or related discipline. MBA or relevant certifications such as PMP, ITIL, CISSP, or equivalent are advantageous.

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success