Data Centre Engineering Operations (DCEO) Facility Manager, Infraops

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
•Management and leadership of DCEO Engineering Team. Executes vision and goals for the team or department.
•Responsible for the overall operation and maintenance (both routine and emergency) of the critical infrastructure supporting IT operations of Data Centers. Has primary responsibility for availability zone of Data Centers.
•Managing and developing teams of shift engineers, providing both technical and leadership expertise and ensuring highest levels of performance. Is active in the training and/or development of others.
•Liaising with internal teams & management groups. Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency
•Participates in strategic planning projects. Helping in design, build and bring online new Data Centers. Negotiates and rolls out contracts and space.
•Assisting & managing relationships with vendors & contractors.
•Constantly improving all our processes and procedures. Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes.
•Assisting in implementing service methodologies including incident management, problem management, change management, capacity management and reporting. Deliver quality service and ensure all customer demands are met.
•Participates in recruiting efforts and performance management of the existing team. Continually raises the bar.
•Conducts financial analysis and contributes to financial decisions. Procurement for DCEO related expenditure
•Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers.
•Responsible for asset and inventory management.
•Assist in the design and build out of new facilities & multiple projects to increase current facility efficiency. Oversee the build out of Facility-specific infrastructure in existing locations.

BASIC QUALIFICATIONS
· An engineering degree or equivalent in an Electrical or Mechanical discipline.
· 06+ years of relevant engineering experience managing large scale services.
· At least 3 years building strong, successful technical teams in a similar culture.
· High degree of organization and detail-orientation.
· Excellent written and verbal communications skills.
· Proven track record of success in delivering complex projects
· Ability to consistently deliver results despite competing priorities and distractions
PREFERRED QUALIFICATIONS
· Experience in a management position with 5 or more direct reports
· 3+ year prior ownership of the operation of a mission-critical team and/or product.
· Ability to consistently deliver results despite competing priorities and distractions.

Key job responsibilities
Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
· Has primary responsibility for availability zone of Data Centers (2-4 locations)
· Participates in strategic planning projects.
· Conducts financial analysis and contributes to financial decisions.
· Typically manages 5 or more direct reports.
· Negotiates and rolls out contracts and space.
· May oversee the build out of Facility-specific infrastructure in existing locations.
· Participates in recruiting efforts. Continually raises the bar.
· Is active in the training and/or development of others.
· Executes vision and goals for the team or department.
· Will conduct Project Management for multiple sites
· May participate in training of staff.
· Draws from a deep group or department level understanding to make business decisions.
· Uses business knowledge to set priorities and develop project plans.
· Has a deep understanding of best practices in their area of expertise and ensures their application.
· Strong verbal and written communication skills.
· Strong attention to detail and organizational skills.
· Able to prioritize in complex, fast-paced environment.
· Creates work plans and monitors accomplishments.
· Will contribute to the development of the project plan for the business group.
· Effectively sets priorities to meet goals on budget and on time.
· Demonstrates strong people/program management skills.
· Is resourceful, maintains effective pace and gets things done.
· May manage individuals and/or other managers in remote locations.
· Insists on the highest standards from self and others. Drives accountability for results.
· Keeps others informed of information that contributes to the performance of the team, department or company.
· Engenders trust and respect in all working relationships.
· Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance.
· Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.
· Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, computer room air handlers, building monitoring systems, etc.
· May assist in the design and build out of new facilities.
· May assist in projects to increase current facility efficiency.
· Responsible for asset and inventory management.
· Assist in recruiting efforts.
· Deliver quality service and ensure all customer demands are met.

About the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 3+ years of people management and team development experience
- 6+ years of engineering work managing large-scale services experience
- Experience in root cause analysis and troubleshooting or problem solving
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

Preferred qualifications

- 3+ years of work in data centers with an emphasis on building and equipment operation experience
- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
- Experience in a management position with 5 or more direct reports

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.