Customer Delivery Architect

Meet the Team

At Splunk and Cisco, we believe in turning data into answers. We are a team of passionate innovators in the Customer Success & Experience organization, committed to our customers’ success, our product’s evolution, and, most importantly, each other’s growth. Together, we help clients navigate the complex landscape of modern cyber defense and redefine how the world interacts with machine data.

Your Impact

As a Professional Services Architect (Security), you will be the technical and strategic authority for our Security portfolio and a Trusted Advisor to our customers. You will architect solutions across our SIEM and SOAR ecosystems, including Splunk Enterprise Security, UEBA, and SOAR. You aren’t just deploying software; you are architecting outcomes that protect organizations from the next generation of threats, with the opportunity to take ownership of your work, learn from industry leaders, and play a vital role in a team that celebrates collective success. This role requires regional travel of up to 30%.

• Architect Complex Solutions: Lead the end-to-end lifecycle of security deployments, from initial strategy and integration to ongoing optimization.

• Drive Innovation: Partner with Product, Engineering, and Sales teams to influence product roadmaps and develop new strategies that redefine how customers monitor their infrastructure.

• Act as a Trusted Advisor: Engage at all levels, from C-suite stakeholders to technical engineers, to ensure operational success and strategic alignment.

• Empower the Customer: Enable client teams to manage, scale, and solve complex security challenges independently.

• Foster Growth: Champion a culture of continuous improvement, mentoring team members and contributing to a collaborative, high-performance environment.

Minimum Qualifications:

• 5+ years of experience in a Security Operations Centre (SOC), security consulting, or security sales engineering.

• Proven success implementing and architecting SIEM software.

• Strong background in Cloud IaaS (AWS, GCP, or Azure) and 3+ years of experience with container orchestration (Kubernetes and Docker).

• Proficiency in at least two of the following: Python, Java, .NET, PHP, Ruby, Node.JS, Objective-C; comfortable working across both Unix and Windows command lines.

• Experience with automation/orchestration tools (Ansible, Puppet, Chef, or Terraform).

Preferred Qualifications:

• A high sense of urgency and the ability to manage competing deadlines in a fast-paced environment.

• Exceptional communication skills, including the ability to translate complex technical problems into business-value conversations.

• A self-starter mindset with a passion for continuous learning and professional development.

• Experience creating technical documentation (architecture diagrams, white papers, etc.).

• Bonus: Knowledge of Splunk administration or statistical and analytical modeling.

#WeAreCisco (This is the Standard and cannot be changed)

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Disclaimer

To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:

• be in direct response to an application you have submitted through the company career site
• begin with screening or an interview
• originate from a Cisco email address, and
• be conducted across email, phone, or WebEx

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If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.