Content Author

Content Author

Job Description

The Content Author is an entry point into the content team's career path, combining hands-on content authorship with full ownership of the content production process. This role analyzes source material from multiple resources and writes, edits, and updates clear, accurate, customer-facing content, while also performing the technical production tasks — coding, copyreading, merging, rendering, loading, and validating — needed to move that content through the team's systems and into publication. The Content Author works under the guidance of more senior team members while building independent proficiency in the team's content, processes, and systems, with the goal of taking on progressively broader responsibility over time. Specific product knowledge is not required at entry; the role is designed around generalizable content and systems skills that apply across the team's product portfolio.

Key Responsibilities

• Read source material from multiple places and write, edit, and update content so it's clear and correct, with guidance from senior team members.

• Handle the full content production process in Adobe Experience Manager (AEM): coding, copyreading, editing, merging, DITA formatting, and checking content.

• Turn confusing, incomplete, or mixed-up source material into clear, well-organized content for customers.

• Take ownership of your own content's accuracy and completeness; work independently on familiar tasks and ask for help on harder ones.

• Spot routine content problems, fix what you can, and know when to ask for help on anything unclear.

• Meet deadlines by managing your own workload and working well with teammates.

• Help test and review content to make sure it works and reads well across different formats.

• Suggest small process improvements when you spot them.

• Leverage strong product knowledge to enhance our workflow and content, for strategic products.

• Learn the team's content, systems, and tools, and pick up general product knowledge over time.

Required Qualifications

• Process-oriented: comfortable following and improving structured, multi-step content workflows.

• Attention to detail: consistently accurate, complete, and quality-checked work.

• Strong writing skills: clear, well-organized, professional writing across content types.

• Strong sense of voice: able to write and edit in a consistent, appropriate tone and style.

• Ability to deal with ambiguity: works effectively from incomplete, conflicting, or multi-source information and knows when to escalate.

• General product knowledge: comfortable learning new product context quickly; deep expertise in any single product is not required at entry.

• Works successfully in a team environment and understands team member roles.

Preferred Qualifications

• Exposure to AI-assisted content tools or workflows.

• Familiarity with knowledge maps or other structured-content models.

• Basic content or data analytics skills.

• Experience with DITA or other structured-authoring frameworks.

• Experience working in a component content management system (CCMS).

• Broader content creation experience (e.g., digital, consumer-facing, or SEO-oriented content).

• Strong product knowledge in a strategic product area.

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.