Business Execution Director-Third Party Head of Managed Services (TPRM)- India

About this role

Wells Fargo is currently seeking a Business Execution Director – Supply Chain Management (SCM), Third Party Managed Services to lead and oversee the India organization.

This is a senior leadership role responsible for building and scaling the Managed Services capability and footprint across Hyderabad and Bengaluru, while ensuring strong day-to-day operational performance. The role will provide strategic and operational leadership to the India team, with a focus on third-party managed services, service delivery, governance, risk management, operational excellence, and stakeholder management.

In this role, you will:

• Lead and scale the Third‑Party Management (TPM) Managed Service (Operations) function for India, ensuring consistent, high‑quality execution of day‑to‑day TPM operational activities while building a sustainable, high‑performing team.

• Partner closely with US Head of Managed Services Lead to build defined operational capability to India.

• Build a high performing team that undertakes day-to-day TPM operational processing (due diligence, periodic reviews, quality control and quality assurance)

• Own end‑to‑end operational delivery of the TPM lifecycle for engagements including onboarding, due diligence, risk assessments, ongoing monitoring, issues management, and offboarding.

• Ensure day‑to‑day service levels, quality standards, and turnaround times are consistently met or exceeded.

• Act as an escalation point for operational issues, bottlenecks, and high‑risk third‑party concerns.

• Partner with the TPM leadership team to identify and implement opportunities to enhance TPM operational processes, workflows, and hand‑offs with first- and second-line stakeholders.

• Identify and drive efficiency improvements using automation, tooling, and process simplification where appropriate.

• Lead remediation of process gaps identified through incidents, audits, exams, or risk reviews (as defined).

• Ensure TPM India Managed Services comply with internal policies, regulatory expectations, and industry best practices.

• Maintain strong governance over risk assessment outcomes, issue tracking, and remediation timelines.

• Produce clear, defensible management information and metrics for senior management, risk committees, and regulators.

• Support internal audit, compliance reviews, and regulatory examinations through well‑evidenced operations and documentation.

• Partner closely with other key stakeholder groups across Supply Chain Mgmt, business functions, enterprise groups and second- and third-line teams within Wells Fargo.

• Influence senior leaders on operational risk trade‑offs, resource needs, and prioritization decisions.

• Represent TPM in firm‑wide initiatives related to operational resilience, outsourcing, and supplier risk.

• Execute the firm’s TPM strategy through effective operational delivery and scalable design.

• Lead workforce regarding execution in alignment with enterprise Third Party Risk Management policy, standards, and procedures across all lifecycle phases (Plan, Contract, Manage, Terminate).

• Drive effective risk issue management, containment, and escalation for identified deficiencies and control gaps.

• Contribute input to future‑state TPM operating models, tooling roadmaps, and resourcing plans.

• Design and implement a clear TPM Managed Service India team structure aligned to volume, risk profile, and complexity.

• Define roles, responsibilities, and skill requirements across all TPM Managed Service India operational activities to ensure clear accountability and segregation of duties.

• Establish documented career paths and progression to support talent retention, succession planning, and capability growth.

• Develop and maintain structured training curricula covering TPM fundamentals, regulatory expectations, risk assessment methodologies, and firm‑specific processes.

• Ensure new joiners receive effective onboarding, including role‑based training, playbooks, and quality standards.

• Embed continuous learning through refresher training, knowledge sharing, and lessons learned from incidents, audits, and regulatory feedback.

• Implement coaching and performance management practices to uplift capability, improve quality, and address skills gaps.

• Build a resilient operating model by cross‑training staff and reducing key‑person dependencies.

• Promote a strong risk culture within the team, reinforcing ownership, challenge, and high standards of operational discipline.

Required Qualifications:

• 10+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

• 8+ yrs of experience in Financial Services – ideally in Third Party Management or KYC with a major organization

Desired Qualification:

• Third party risk experience in financial services.
• Extensive Experience within financial services industry and preferably will have worked in a similar role.
• Certifications in Lean Six Sigma, Risk Management

• Proven ability to oversee Operations with ~100+ FTE

• Proven ability to partner with key senior leaders to drive change and accountability across an organization.

• High degree of initiative and strong ability to meet key responsibilities with limited direction and oversight.

• Strong leadership, relationship building, and collaboration skills.

• Experience engaging with senior bank management and regulatory agencies.

• Strong organizational and administrative skills, with a focus on delivery management.

• Strong multi-tasking capabilities.

• A clear and concise communication style that can simplify the complex and ensure a common understanding can be quickly reached.

• Strong analysis skills to get to the core of issues.

Job Expectations:

• Ability to travel up to 15%.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.