Business Delivery VP

Job Description

Purpose of the role

To support the organisation, achieve its strategic objectives by ensuring the business is ready to receive the agreed change (address business problems and opportunities), ensuring that change initiatives are successfully assessed and implemented to enable them to be embedded in the organisation. 

Accountabilities

• Identification and analysis of business impact and opportunities that require change within the organisation.
• Development of business readiness strategies that will help to ensure the successful implementation of change initiatives.
• Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about change initiatives and that their needs and expectations are being met.
• Collaboration with Client Readiness, Operational Readiness & Tech Delivery to ensure business, sales, operations, client servicing and functional partners are prepared for a smooth transition of technology delivery into BAU (including Target Operating Model, Training, Communications, Service Agreements.) .
• Management of resistance to change, ensuring that stakeholders are engaged and that their concerns are addressed.
• Review of business readiness plans and status reports in conjunction with change delivery managers to ensure business readiness activities completed on time including newly identified risks, issues and dependencies.
• Collaboration with project teams to ensure that change initiatives are aligned with project objectives and that change management activities are integrated into project plans.
• Provision of guidance and support to business stakeholders, ensuring that they have the necessary skills and knowledge to implement change initiatives successfully.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as Business Delivery VP, where you will drive strategic platform initiatives, lead client lifecycle transformation, and deliver front-to-back service, solutions, and support across the Private Banking India platform. You will partner with business, technology, operations, legal, compliance, and risk teams to implement platform enhancements, regulatory changes, process optimization, and banking proposition initiatives while enhancing the overall client experience.

Key Accountabilities:

Platform Program Management & Oversight

• Provide specialist guidance across platform programmes and projects, including programme definition, requirements analysis, business and technical design, and change control activities.
• Ensure clear identification of all impacted stakeholders, establish appropriate engagement models, and drive effective communication throughout programme delivery.
• Understand stakeholder expectations, implement governance mechanisms, and conduct regular reviews to ensure successful outcomes.
• Identify, manage, and escalate programme risks and issues while implementing robust change control processes.
• Conduct regular platform architecture reviews and develop both short-term and strategic technology roadmaps.

Client Lifecycle Delivery

• Support Front Office teams with sales, relationship management, and implementation of regulatory and business-driven process changes impacting clients.
• Lead and participate in change initiatives and process improvement programmes aimed at reducing complexity and enhancing the client experience.
• Identify process gaps and drive process re-engineering, automation, and best practice sharing across locations.
• Manage enhancements to client reporting platforms across both digital and paper-based channels.
• Drive consistency, scalability, and operational efficiency across the client lifecycle.
• Support the implementation of enhanced products and value propositions that improve client experience and support business growth.

Banking Proposition Management

• Own COO-related responsibilities for the Banking proposition within the Private Banking India platform.
• Manage delivery, compliance, and client-focused solutions across CASA, deposits, escrow, and payment products.
• Take end-to-end ownership of banking processes from ideation through implementation.
• Support product governance activities and regulatory updates in line with RBI and SEBI requirements.
• Partner with Private Bankers and clients to deliver tailored banking solutions.
• Lead regulatory interpretation, exception approvals, and internal policy alignment.
• Drive pricing strategy, product positioning, and competitor benchmarking.
• Collaborate with Treasury, Legal, Risk, Compliance, Operations, and Technology teams.
• Prepare client-facing documentation and present recommendations to senior leadership.

Business Support

• Partner with Control teams to provide procedural guidance and support to Front Office teams.
• Maintain Front Office procedure manuals in collaboration with the Head of Client Servicing and ensure alignment with internal and external policy changes.
• Coordinate cross-functional client activities to deliver customized transaction solutions.
• Work with Legal and Compliance on client-facing documentation and communications.
• Manage client collateral inventory and ensure appropriate stock levels.
• Maintain intranet content related to Front Office processes and documentation.
• Support Business Continuity Management (BCM) activities, including business continuity planning and testing.

To be successful in this role, you should:

• Be highly delivery-focused with a strong change and continuous improvement mindset.
• Demonstrate excellent stakeholder management and relationship-building capabilities across business and technology functions.
• Possess strong project management and programme governance skills.
• Be able to manage multiple priorities while delivering high-quality outcomes under tight deadlines.
• Have strong analytical, problem-solving, and decision-making capabilities.
• Exhibit excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
• Be comfortable working in a dynamic environment with global stakeholders across multiple time zones.

Essential Skills/Basic Qualifications:

• Proven track record in technology-intensive Business Process Design and Analysis within the BFSI domain.
• Demonstrated experience in Project Management and Client Service Delivery.
• Strong ability to communicate and influence Senior Management and global stakeholders.
• Practical understanding of relevant regulatory and legal frameworks.
• Graduate in any discipline.

Desirable Skills/Preferred Qualifications:

• Knowledge of emerging technologies and their business applications.
• Good understanding of Investment Products and Securities Market Operations.

You may be assessed on the key critical skills relevant for success in role, such as:

• Platform Programme & Project Management
• Client Lifecycle Management
• Business Process Analysis & Transformation
• Stakeholder Management & Leadership
• Banking Proposition & Product Management
• Regulatory & Governance Knowledge
• Business Analysis & Solution Design
• Risk & Control Management
• Decision Making & Problem Solving
• Communication & Influencing Skills

Job location is Mumbai.