Manager, Vendor Performance

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s
Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

About Lowe’s India

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

The Vendor Performance team focuses on holding Lowe’s Vendors Accountable for agreed standards. Enable strategic improvement initiatives for vendor performance, while being able to dive deep into areas of opportunity and develop solutions and processes towards improvements.

Job Summary:

Vendor Performance Manager will be responsible for managing and leading a team that focuses on holding Lowe’s Vendors Accountable for agreed standards. Enable strategic improvement initiatives for vendor performance, while being able to dive deep into areas of opportunity and develop solutions and processes towards improvements.

The primary purpose of the Manager in this role is to improve the Lowe's Vendor performances on Purchase Orders and Advance shipping Notice, managing and coaching team of Associates and Team Leads to drive Operational and Performance Excellence. Working on Compliance Product Road Map to ensure new scope of work and changing business needs are addressed.

Roles & Responsibilities:

Core Responsibilities:

• Be a second level leader, mentor and drive Vendor Performance team to deliver strong insights and analysis driving improvements in Vendor Compliance.
• Work proactively with US team to provide strategic planning to maintain high standards and streamlined processes
• Represent the team as the subject matter expert for Vendor Performance Management.
• Liaise between Supply Chain, Inventory Replenishment, Accounting and Merchandising team to resolve vendor issues rapidly
• Managing, influencing and reporting on vendors performance against Key Performance Indicators to interested stakeholders.
• Initiating improvement plans for the critical suppliers due to supplier non-performance and / or supplier development and ramp up needs
• Managing performances for suppliers in close relationship with Category Management, Engineering, cross functional teams and ensure that all the conditions, internal and external, enabling performances are in place
• Conducting change management with Vendors and Internal Teams to ensure long term improvement of Lowe's Vendors
• Understand Competitor process on performance management and bring recommendations to the leadership team
• Direct oversight and responsibility for managing the performance of team and process
• Working with Product Manager on maintaining vendor management systems while ensuring data accuracy, priorities' technical requirements and system integration issues demand ongoing attention.
• Work closely with IT teams to optimize platform functionality.
• Managing expectations and requirements across internal departments and external vendors
• Work with cross teams - Inventory and supply chain teams to understand upstream team process, identify opportunities and work on education through reports and impacted numbers
• Leading a team of 15 people, comprised of Individual contributors and Team Leads, work with Global teams on managing day to day operations

Requirements:

• People Management experience of min 6 years
• Drive superior Operations – KPI, SLA, Quality, Monthly deliverables
• Establish workflow to address deliverable schedules, staffing requirements, quality and technology, ensuring work is delivered on-time and right the first time
• Assess and improve internal workflow and maintain optimization and efficiencies as needed
• Work with Tech and Business team on creating and prioritizing Application Roadmap
• Advise the management on business operations relating to Critical Vendors, risks and action plan
• Prepare and present to company management compliance reports useful in taking key business decision

Years of Experience:

• Relevant work experience of 10+ years in retail merchandising, inventory planning, vendor performance management, assortment planning or forecasting roles
• 3+ years of experience in leading teams

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

• Bachelor's Degree - in business, marketing, finance, statistics or related field (B.com / BBM / MBA / Retail Operations Management)

Skill Set Required

Primary Skills (must have)

Key Skills: Vendor Performance, Vendor Compliance, Inventory Replenishment, Vendor Management, Supply Chain (On-Time In-Full, Advance Shipping Notice), analytical & data-driven decision-making, global stakeholder management, stakeholder & vendor influence, operational excellence & process improvement, and customer & business outcome orientation.

• Strong people managemen skills and practices, including leading people leaders
• Lead a team of 10+ , Leader of leader experience is a plus
• Proven experience with vendor management application, working with Tech and Engineering team on building product roadmaps
• Superior communication and interpersonal skills for managing diverse stakeholder relationships
• Experience in developing and implementing vendor performance metrics and reporting system

Secondary Skills (desired)

• Advance Excel
• Demonstrated project management abilities and organizational skills
• Excellence in data analysis and financial management, with strong cost control capabilities

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.