Summary written by Jobs Hindustan from Paytm's advert and our data on 8,417 current jobs in India. How we check every job
At a glance
Paytm has an opening for Customer Support Associate in Mumbai. It is a full-time office-based role in Customer Success & Support, asking for at least 2 years of experience, first listed on 31 October. Paytm has 186 other openings in India, 32 of them in Mumbai. Across all employers on Jobs Hindustan there are 6 Customer Support openings in Mumbai today; the typical one asks for 5 years.
Before you apply
- Check it is still open. We found this job on Paytm's Lever site on 31 October 2026 and checked it again 4 November at 5:47 am IST. When an employer takes a job down, we remove it at our next daily update.
- Check the location works for you. This role is based in Mumbai. If you would need to move, ask whether relocation support is offered.
- Match the experience. The advert asks for at least 2 years of experience. If you are a little short, a close match on the skills in the advert can still get you shortlisted.
- Know your notice period. If you are working now, recruiters will ask how soon you can join. Work out your last working day with our notice period calculator, and read our guide to notice periods and resigning.
- Understand any offer. The CTC in an offer letter is not what reaches your bank account each month. Our CTC to in-hand salary calculator gives a rough monthly figure, and our CTC guide explains each part.
- Apply only through Paytm's own site. Our Apply button goes straight to Paytm's Lever page. If anyone asks you to pay a registration fee, training fee or security deposit for this job, stop and check it with our scam checker. Read how to spot a fake job offer.
About hiring at Paytm
Paytm has 187 openings in India on Jobs Hindustan today across 38 cities. Most are in finance & banking (42), sales & BD (24) and marketing (21). The biggest locations are Noida (106), Bengaluru (39) and Mumbai (33). 1% of them can be done from home, and 8% are open to freshers or interns. We collect Paytm's jobs every day straight from its own careers system (Lever), never from job boards, agencies or consultants.
The employer's advert
This is Paytm's own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from PaytmHide the advert149 words
Role Overview:
We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.
Key Responsibilities:
Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes
Skills & Qualifications:
2–4 years of experience in voice and non-voice customer serviceManage multiple chats/emails/calls simultaneouslyExcellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skillsCandidates with hands on experience on AI tools would be preferred.
Office Location:
Jobs Hindustan copied this listing from Paytm's official careers site on 30 October 2026 and checked it again 4 November at 5:47 am IST. Paytm never asks candidates for money. If anyone does, it is a scam.
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