Customer Resolution Associate Manager

About this role:

Wells Fargo is seeking a Customer Resolution Associate Manager

In this role, you will:

• Supervise entry-to-mid level customer resolution specialists and team leaders who respond to external and internal inquiries regarding products and services supporting WIM clientele to ensure timely completion, quality and compliance for functional area

• Identify opportunities for process improvement and risk control development
• Ensure team consistently meets delivery expectations and resolve issues related to reporting, career path and related activities for direct reports

• Identify opportunities for developing and monitoring service standards and goals in low complexity functions
• Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation and daily operations under direction of functional area management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate with and consult with peers, colleagues and mid-level managers regarding client inquiries or complaints
• Manage allocation of people and financial resources for aligned department or business group
• Be responsible for selection, evaluation, and development of direct reports; hire talent for open positions

Required Qualifications:

• 4+ years of Customer or client facing experience in the Financial Services with experience in payment processing / asset movement
• 1+ years of leadership experience managing

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.