Consumer Experience Research Lead (Digital)

Job Title

Consumer Experience Research Lead (Digital)

Job Description

Job Title: Consumer Experience Research Lead (Digital)

Philips Grooming & Beauty develops innovative consumer products and experiences across Shaving, OneBlade, Grooming and Beauty, including electric shavers, trimmers and Lumea IPL hair-removal devices. Digital applications, connected experiences and AI are becoming increasingly important in our product propositions.

As Consumer Experience Research Lead – Digital, you will build and lead our growing Digital Consumer Research team in Bangalore, supporting research across Grooming & Beauty's digital and connected propositions.

We are looking for a consumer-obsessed research leader with strong experience in consumer-product development, Digital/UX research and people leadership. You understand consumer needs, behaviours and experiences and know how to translate evidence-based insights into meaningful product innovations.

You will lead and develop a team of researchers, shape the Digital Consumer Research strategy and roadmap, establish clear research priorities and act as a trusted partner to senior stakeholders across R&D, Product Management, Marketing and the G&B categories.

Your Role:

• Consumer Research Excellence: Lead high-quality qualitative, quantitative and mixed-method research, translating consumer needs and behaviours into actionable product requirements and evidence-based decisions.
• People Leadership & Coaching: Lead, coach and develop a growing team of Consumer Researchers, including responsibility for team performance, individual development, feedback and effective resource allocation.
• Digital & Connected Product Research: Guide research across apps, digital experiences, AI-enabled features and connected consumer products, ensuring an integrated understanding of the physical and digital consumer journey.
• Research Strategy & Prioritization: Develop a proactive Digital Consumer Research roadmap, set clear priorities across G&B categories and balance consumer impact, business needs, research quality and available capacity.
• Stakeholder Management & Influence: Act as the primary Consumer Research partner for Digital R&D, Product, Design and Marketing. Challenge assumptions, influence senior stakeholders and ensure the consumer perspective is central to product decisions.
• Research Operations & Continuous Improvement: Ensure effective research planning, execution and reporting, establish consistent quality standards and improve research capabilities, processes and knowledge sharing.

You're the right fit if:

• You have Bachelor's or Master's degree with 12–15+ years of relevant Consumer Research, UX Research or Product Research experience, preferably within a consumer-product R&D environment.
• You demonstrate a strong consumer-centric mindset, with concrete examples of translating consumer understanding and research evidence into product innovations and decisions.
• You have strong qualitative and quantitative research expertise, including the ability to select appropriate methodologies and interpret data critically.
• You bring proven Digital/UX research experience, ideally covering apps, connected products and integrated hardware–software experiences.
• You have direct people-management experience, including coaching, developing and managing the performance of researchers or comparable specialist teams.
• You demonstrate strong strategic thinking, prioritization and stakeholder-management skills, including the ability to challenge and influence senior business and R&D stakeholders.
• You have experience working closely with R&D, Engineering, Design and Product Development teams in an international environment.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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