Summary written by Jobs Hindustan from Paytm's advert and our data on 8,417 current jobs in India. How we check every job
At a glance
Paytm has an opening for Area Collection Manager - Manager - Lending Collections (Frontend) in Patna. It is a full-time office-based role in Software & IT, first listed on 31 October. Paytm has 186 other openings in India, 1 of them in Patna.
Before you apply
- Check it is still open. We found this job on Paytm's Lever site on 31 October 2026 and checked it again 4 November at 5:47 am IST. When an employer takes a job down, we remove it at our next daily update.
- Check the location works for you. This role is based in Patna. If you would need to move, ask whether relocation support is offered.
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About hiring at Paytm
Paytm has 187 openings in India on Jobs Hindustan today across 38 cities. Most are in finance & banking (42), sales & BD (24) and marketing (21). The biggest locations are Noida (106), Bengaluru (39) and Mumbai (33). 1% of them can be done from home, and 8% are open to freshers or interns. We collect Paytm's jobs every day straight from its own careers system (Lever), never from job boards, agencies or consultants.
The employer's advert
This is Paytm's own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from PaytmHide the advert420 words
Role Overview
The Area Collections Manager will be responsible for managing end-to-end collections across bucket segments, driving resolution strategies, ensuring portfolio health, and leading large on-ground and tele-calling teams. The role requires strong expertise in delinquency management, compliance, analytics, and team leadership.
Key Responsibilities
1. Bucket & Portfolio Management
● Manage collections across delinquency buckets (0–30, 31–60, and higher DPD segments)
● Improve resolution rates in both early and late buckets
● Focus on non-starter and delinquent accounts to prevent roll-forward
● Drive collection efficiency and overall portfolio health
● Monitor daily performance and ensure adherence to CAPE norms
2. Tele-Collections Management
● Handle soft delinquency buckets (0–30 & 31–60 DPD) through tele-calling strategies
● Design and optimize calling patterns based on customer risk profiling
● Improve dialer efficiency, call connect rates, and campaign performance
● Maximize early-stage resolutions to prevent migration to hard buckets
3. Field Collections & Risk Control
● Ensure strong field discipline (app usage, visit tracking, audit trails)
● Drive legal escalation for critical/high-risk cases
● Conduct audits to identify and mitigate portfolio risks
● Maintain strong governance and control mechanisms
4. Team Leadership & Vendor Management
● Lead large teams including Collection Managers, Team Leaders, and Executives
● Manage third-party/vendor collection agencies
● Allocate portfolios and set bucket-wise targets
● Conduct daily huddles, reviews, and performance tracking
● Coach teams on negotiation, objection handling, and resolution strategies
5. Target Achievement & Performance Delivery
● Drive monthly collection targets and improve resolution ratios
● Enhance PTP (Promise to Pay) conversion and kept rates
● Focus on First-Time Delinquent (FTD) customers to reduce future NPAs
● Ensure productivity metrics such as calls, RPC (Right Party Contact), and CE% are met
6. Compliance & Governance
● Ensure strict adherence to RBI guidelines and regulatory standards
● Handle escalations and customer grievances effectively
● Maintain ethical and compliant recovery practices
● Support internal and external audit requirements
7. MIS, Analytics & Reporting
● Track and analyze KPIs: CE%, RPC, PTP, dialer metrics, and resolution ratios
● Manage large portfolio data and generate actionable insights
● Identify gaps in collection strategies and recommend improvements
● Present performance reports and insights to senior management.
8. Key Skills & Competencies
● Strong expertise in collections strategy (early & late buckets)
● Proven leadership experience managing large teams and vendors
● Analytical mindset with strong MIS and reporting skills
● Knowledge of RBI regulations and compliance frameworks
● Excellent communication, negotiation, and problem-solving skills
● Ability to drive performance in high-pressure, target-driven environments
Jobs Hindustan copied this listing from Paytm's official careers site on 30 October 2026 and checked it again 4 November at 5:47 am IST. Paytm never asks candidates for money. If anyone does, it is a scam.
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